The Paw Spa Pet Resort

Saturday we decided to try doggy daycare for the first time due to having a baby shower at our place. We figured we would try the one right up the street from our house because it looked nice and a few years back I took a dog to get groomed there and had a good experience. Well NEVER AGAIN will we go back.To give a little background, We were going to try it Thursday and Saturday. We have a Beagle and a litte 6 lbs. Malti-poo. We cancelled Thursday because we ended up not needing to that day and confirmed with them Saturday was still on. When I got there Saturday ,they only had one dog marked down but not the other in the system the girl told me, but they could put them in the same suite. I told her that would be fine. I come home, we have the baby shower, I go back to get my dogs. The beagle comes out right away. I then ask about my Malti-poo and she says she will go grab her. Well, they LOST my dog. I stood there and me and the lady behind me watched all the kids working go back and forth and huddle together. after about 5 minutes the lady behind me said "I think they ost your dog". They sure did! They were walking back and forth and started looking in every kennel. My heart sunk afer seeing they had lost another dog a month ago and it got out. Finally, they brough her up to me. They told me they put her in the WRONG kennel and it was probably because we had 2 appointments in the books (which the girl earlier said we only had the one with the one dog) and that they have a new girl so that must have confused her and she put her in the wrong place! Our Malti-poo loves playing and being around all size dogs but the second we got in the car she jumped over to my lap and wrapped her front legs around me and had a death grip on me while she was shaking. I don't know what happenned in there, and I know they found her, but to go through that emotionallly, not being able to find a dog your bulding, and to blame other employees/new employees just makes it a place I will not do business with and will never recommend it when asked.

I was nervous about leaving my golden retriever after a bad experience at another facility. At the first visit, the staff made me feel really comfortable by giving us a tour of the paw spa. They answered all of my questions and gave me the …

We've been taking our 3 -4 month old puppy everyday for the last 3 weeks. Everyone at the Paw Spa Resort has been professional, understanding and kind to our new Irish Wheaten and entire family. We're pretty protective of our new puppy, …

We have been so pleased with both the grooming and boarding services at the Paw Spa Pet Resort! We have been taking our toy poodle there for over a year! They call her by name when we arrive, and she is always excited to see the staff and …

We love our dogs so when we go out of town we want the best for them. The Paw Spa was close so we decided to board them there. I like how they give out free stuff and the necessities in the main room are helpful. However, when I go to …

Taken our dog there since he was a pup.last time we used the web cam to check on him.having a good time and the staff gives them a lot of attention. Outstanding.just picked up the dog on monday.i think the staff and what they do and how they observe the the dogs is great

We have been taking our high energy Australian Cattle Dog to the Paw Spa since she was three months old and couldn’t be happier. My husband and I are always treated well whenever we drop her off or pick her up by caring and courteous …

Our pup seemed to have a blast and everyone was super friendly. Great experience while we were traveling thru.

If I could give this place zero stars I would!! The staff had NO IDEA about a dog that broke through their fence. The dog was gone from 9:50 am and had no idea until the owner picked him up at 5 pm. I took my dog here once for a weekend, …

My husband and I had an appointment for our dog, while we were running a few minutes late we received a phone call from our groomer. Over the phone she stated that if we were running late that she didn’t have another appointment after ours, …