Backlund Plumbing

The technician - Vance, from Zoom Drain a partner with Backlund plumbing did an amazing job! He not only unclogged the stubborn drain which was backed up from the street, he removed a rug that had been ruined by the flooding water, he even helped start the cleanup with his waterhose! I was overwhelmed by the whole thing but by the time Vance left things were well in hand with just minor clean up remaining. The best customer service I’ve experienced!

I really really wish I could give a better review because our actual plumber was fantastic-- kind, communicative, and skilled. He was helpful and definitely went above and beyond. My bad experience was all due to poor communication on the part of Backlund's customer service manager. So many things were miscommunicated or not communicated at all that it was tough to get the job done at all. Edit: Cody, the foreman, went above and beyond to come out on a Friday afternoon and inspect a leak at our new property in an effort to "make things right". I definitely believe that professional, quality individuals work here and stand by their workmanship and provide quality service.

Alex G came out today on a Sunday as we had a faucet that wouldn't shut off and so we had to shut the water off for the whole house until repairs could be done. Alex came out much quicker then expected, he was very fast and helpful and provided wonderful "emergency" service. I would happily use him and Backlund Plumbing again.

Someone from Backlund Plumbing was scheduled to come out to do work on our house today before we had a new roof put on our house. No one showed up. Our roofer called several times and no one responded. Pretty poor customer service. I won't use them in the future. They came recommended too!

Very friendly service over the phone, and plumbers were polite, kind, and courteous. Will call again when service is needed again!!

Sheldon was a lifesaver. I originally had a different plumber come and look and was given a quote of 13k to get everything back to how it should be, I was a little weary paying this as it felt like they were just trying to get as much money as they could and change everything out so I opted for another quote from Backlund before I decided and thank god I did. Sheldon came out and looked over everything and was just as surprised as me when I let him know what the other plumber was wanting to fix. Sheldon was in and out within an hour with the issue fixed for a couple hundred. Quite the change from 13k. Couldn't recommend Backland more and Im thankful I have found a reliable plumber as I am new to Omaha.

The plumbing was repaired in a way that the water had to flow uphill to the main. It was corrected the next day. I was also charged for 2 hours labor for them to leave and get material for the job.

Only company I could get to call me back on a Friday evening, then sent a service representative out on saturday. Their service tech Alex was fast, friendly, knowledgeable and got the problem taken care of in less than an hour. Price was more than fair for a weekend emergency call, half of what I was expecting. Five star service!

I have nothing but good things to say about this company. First of all it was New Years Eve and guests were showing up for dinner when we realized that we have a problem. I immediately called our HVAC Contractor who we have a service contract with. This company who happened to do some work on the pipe weeks prior that was spraying all over my utility room. After calling their emergency after hours answering service and waiting 40 minutes for a call back, the gentleman at the other end used every excuse to not send someone out because of the holiday. He simply said since the water leak is slowing , it will eventually stop after shutting off the hot water heater. My only option is to call the office on Tuesday to set up a service call. No hot water for three days? Not Acceptable! Becklund Pluming came to the rescue! They were courteous and set up my appointment for 8am the next morning. The technician was was on time, knowledgeable, and got our repair done in a timely manner. He was apologetic for holiday rates, but got the job done quickly and afterwards showed me his quality work. We were very thankful for Backlund Plumbing as they restored our issue and we had hot water within 20 hours after discovering the water issue.

This is a wonderful company! They're experienced, hardworking and really care about their customers. I've been a client for 15 years and have never had a bad experience with them. In a time when most repair companies are really slacking off, Backlund remains professional, trustworthy and completely customer-centered. Highest recommendation!