PODS Moving & Storage

Zero stars! A POD storage driver dropping off a unit in our neighborhood backed into our mailbox unit that we also share with our neighbors. Luckily there was somebody who witnessed the whole thing happen. However, the local POD storage manager, Steve, says his driver is adamant that he didn't run over the mailbox. We said the driver may not have been aware he did it, but we have a witness that saw it happen. He still refuses to pay for the mailbox. Now, we get to eat the $400 cost because Steve and his employees refuse to be honest and make things right. Not a great way to run a business. We are reporting them to the Attorney General and will tell everyone we know how dishonest this branch's manager and employees are.

They say the pod is $189 for 1 month for a "move and store". What they don't tell you until you get the quote is that they charge $120 to drop it off, $120 to pick it up and $230 to move it(within the same zip code!) So your $189 pod is over $650!

I wouldn't have given them the dignity of a star, but I had to to post the review. This just happened to us 30 mns ago. We asked for our pod to be moved to the new house that we were moving to. We warned the driver ahead of time that there was a uhaul parked in the driveway that the owner would move in about 10 mns. When we got to the house we went inside to do a quick walk-through. When we came out, the driver had left with no warning. He literally just LEFT WITH OUR STUFF WITH NO WARNING. We tried to call him several times and he didn't pick up. So we called customer service because we were freaking out. We spoke to the worst supervisor ever who told us that she couldn't help us. She said that the drivers are trained to take the pods to a warehouse somewhere if they have to wait at a location for more than 10 mms. And the worst part of the conversation with her was that she said she had no idea when our pod would be brought back to the house. She said it would be "sometime today" with no timeframe and she said no one could help us. We would just have to wait to hopefully get a call sometime that day that the driver was bringing the pod back. I asked to speak with someone else and she refused to let me speak with anyone else. I should sue them for driving off with my stuff without my permission. I never agreed to nor was I ever told that they would just take my stuff and drop it off at a warehouse if they have to wait for more than 10 mms. You would think that they would at least warn people first. This is the worst customer service I have ever had with a moving company. I will never use pods again.

On time delivery

I am a Project Manager with Carlson Restoration and use PODS frequently. They always arrive on the day they say they will, and they always pick up on the days scheduled. They have great customer service, and are very professional. Jennifer Marinaccio has been of great help, and I would recommend PODS to anyone that is in need of onsite storage!

This POD Company of Omaha has the absolute worst customer service I have ever dealt with. My son has paid for his pod for 2 years where it has been in their storage. He asked them to deliver it to the house on the 18th, where he emptied the pod and on the 21st we called them to come take it and they told him he owes from Oct 20 - Nov 20 another 205.00. He said for one day? I talked to them as well and they are horrible, have snide comments and we didn't even have the chance to tell them that the mattress has water damage on it. They refuse to move the pod until he gives them 205.00 for one day. So here sits the POD on parking obstructing car views. I absolutely would NEVER EVER lease a POD from this people again!!

I will never use Pods storage again! No one in the Omaha area use them either. They have canceled my delivery dates with no warning and now 4 days after the original date, I call customer service (for the 5th time!) and she tells me the pods are not deliverable to my address! Where else would I like them delivered?! What am I supposed to do? And they never called me to tell me this.

This experience started off as a great experience and went downhill quickly. We had scheduled two pods to be delivered to our house. We had them scheduled for different dates so we could pack one then have it removed and then pack the other. We closed on our house in Omaha April 2nd and were relocating to a different state so Pods was the best option or so we thought. The first POD was delivered and was great! We had scheduled to have both picked up April 2nd. When they dropped the first pod they mentioned they would have issues droppingthem both at the same time because our neighbors tree hung over the driveway. We explained that was fine we would have them pick the first one up and then drop the second one. Well the day came for the 2nd to be dropped and they couldn't. They said they could not drop it because of the tree which we explained yes we know you were supposed to come pick up the first one and we called (which you can not talk to anyone in the actual state you are renting the pod from it is a call center). So long story short they said they couldn't pick up the first POD now until April 2nd and that the second POD couldn't be delivered until the 2nd. So 2 days before we were to move across multiple states with two small children we had half of our house unable to be packed. My wife and I both called and spoke with several people at the call center which none were helpful and basically said sorry you are just going to have to figure it out. Also from the owner please do not comment like you have on every other post that you want me to send you our number you have it as you can see the transaction since you have been paid.

My fiance and I set up a POD to help store our items for about a month while we moved.As far as cost goes the monthly rent for a container is cheap (about $200/month) but the transfer fees are ridiculous. To move our pod across the state they said it would cost $1100 in addition to the pickup and dropoff fees. I figured that was fine because we didn't really have another option at the time for storage and liked that they do the pickup and dropoff. On the day that they were supposed to drop off our container it arrived at 8AM, the estimated drop-off time was late afternoon. They also called my fiance's phone which was not the primary contact. They did not knock on the door or call my phone once, just left. I called them at 10AM and explained the situation and said I didn't care what time they dropped it off that day but that we had to be out of our house by Monday and we needed the POD over the weekend. I called three different times and was told it would be dropped off that day but that they didn't know what time. At 5PM I finally called and said I needed to know what time our container would be dropped off. They told me they wouldn't be able to do it that weekend and still charged us the first payment of $450. I would never recommend using this company to anyone and would encourage other people to tell others to stay away, the stress and lack of customer service aren't worth it. It is a horribly run company with little to no management or morals.

Company is completely worthless. Fees are never as advertised complete rip off. Customer service is useless. Partnership with storage facilities are not screened . I would not recommend this company to move even my little red wagon. The down side is the drivers they use in my state are very helpful and professional. I would advise this company to build better partnerships ,work on their communications with in their own management team as well. At this rate the company is sure to fail with in a few years. I believe the founder/CEO has a great idea but lacks proper planning training for management. Bad storage partnerships will help take this company down the wrong track. With that said this could all be corrected with proper leadership. Working corporate for years I have Taken part in correcting some of the same issues this company is facing. They can pull themselves out of this if the care enough about the company. For the founders/CEO please revisit the why question as you did in the beginning this could lead to a new beginning and a better service for all.