Enterprise Rent-A-Car

This is the best rental car office in the United States! I cannot describe how nice and accommodating they were. If all Enterprises offices are like this I would only use Enterprise.

I always loved this company! 5 star staff, and 5 star cars at 5 star price! I will miss being a VERY regular customer now they ditched their weekend rates!!!!!! DEAR ENTERPRISE, I MISS YOU! BRING BACK WEEKEND RATES!

They advertise that they provide a discount for geico insurance customers (if your car is at the auto shop for works). But when you call in for a discount they will tell you the current rate they provide is better than the geico rate - Classic sales tactics. Bait and switch. How are normal rates better than the geico discounted rates? False advertising. Avoid.

Someone rented a car from this business, door dinged my car, and took off from the site. I’ve called 3 different places to get to wher eim at now. The first 2 people were awesome! But this last place which is where the lady got the car from, is RIDICULOUS. Its had been nearing 3 weeks now and i have recieved NO information on who did it. The police chief called and spoke to someone and they said they’ll get back to him with info on the person that did it, they STILL havent called him back. He sent me the business info so i tried calling. Someone answered after waiting 5 minutes saying they’ll call me back at a different time because “believe it or not, it takes a while to get information”. She said she’d call me back before they close at 6pm central time. I was 3 o’clock. NOTHING. No call back or anything. Um so my issue isnt that important to be talked to right away!? They did $2,000 in damage to my car. Paint is off and everything from a simple door ding. I shouldnt have to go through this much trouble to fogure out information on someone that hit me. I NEED this information on my car so i can make a claim. This is absurd and im about to report to the BBB. She did a hit and run and now the business is procatinating to give me her information!? Get it together. Also, i told the lady on the phone that i was already told i’d be called back a week ago and that didnt happen. That i’d be upset if i didnt recieve a call after this second time. Guess who didnt call? THE LADY.

I've been to this location a few times when my car was in the shop. Each time customer service is great, especially by Jole (I think that's how his name is spelled). He remembers your name even after 2 weeks of holding the rental. He is very accommodating and was able to get me into a much nicer car after I noticed a really bad smell in the initial car, no questions asked and at no extra charge. I've tried other Enterprise locations around Omaha, this place treats you much better and is way more efficient; a lot of that is because of Jole's customer service. This is my go to rental shop for Omaha.

Great service and vehicle selection.

October 2 2015, It took me roughly 15 minutes in and out the door in to my rental. I received a call to let me know the driver was at my door and from there it was smooth sailing from that point. Ryan was great. If I had know Enterprise rental service was this quick and efficient I would have called a lot sooner. From here on out Enterprise is the way to go!! Thank you all who took care of me.

Just bc Andy, I believe his name is (I'll confirm later), was amazingly helpful. He answered all my questions regarding the car rental, prices, matches, packages, offers, and he even advised on some websites to check out to outline my trip!¡ Cool dude. Great job selling me the rental. Well done. Professional, personal, and friendly.

Worst experience.. hands down .. spoke with Dillon at council bluffs location who obviously thought I was funny attempting to file a complaint. Spoke with John in “escalations” who stated he would escalate, however; he simply sent my reservation back to council bluffs location. The spoke with “escalation” agent Terri Marie who also apparently thought I was funny and all but asked if I was stupid.. same with Dillon.. seems a company wide behavior that is the only consistently within Enterprise. That and overbooking. I guess their sky high rates are due to having reservation agents on top of having in house employees at fleet locations.. not sure why I would call reservations to confirm a reservation and then contact the branch to confirm yet a second time.. this was a ridiculous experience: sucks that there is no resolve..

Great experience! Came from out of town for a wedding. When I arrived a mistake had been made and my car wasn't at the office. One of the reps had to go to a different location to get it. Enterprise made up for the inconvenience big time and made sure I will be coming back in the future. Can't speak enough about the excellent customer service!