Enterprise Rent-A-Car

Not the best experience. Did not have our car ready even though we confirmed the day before bu phone. Sent us to another location to get the car we paid for. Didn't do anything like an upgrade or free day to compensate. People were not professional. Enterprise has lost what was a great edge. Very sad.

I've used this location 6x in the past 6 months, so my review and opinions are founded. I'll be happy to update this review once it's earned., not through comps, but improvement. Here we go: -positive first- Shaq is a driven, polite, professional assistant manager. I can clearly see that he isn't the issue here, he's a keeper. -5/6 times I've reserved an economy car, they don't have one available, and I get offered "free upgrades" to suvs or pickup trucks. these are 2-3x more in gas, which is why i reserved a small car (work), and budgeted for such -4/6 times i had to wait 20+ minutes for a vehicle. I waited an hour one time. this isn't great for business people on schedules -they do not answer the phone. you will NOT get someone to answer the phone if you are calling with concerns. i have waited 10, 20, 30+ minutes. I honestly don't even think the call goes to an actual phone -my last rental reeked of pot from one of their staffers, of course, i couldn't call to discuss this concern, because they don't answer the phone

Use this location at your own risk very dishonest people. Worst experience ever using a rental car company, and I travel quite frequently due to business never will use enterprise again, long story short i extended the rental twice then told them I was going to turn it in the next day to pay with my debit card they said there system was down so they were unaware of the communication but instead reported the car stolen so when I walked in to pay the rental with my debit card only to found out my credit card was charged anyway after I just told the guy yesterday I wanted to pay with my debit card when I returned the rental. Now I’m stuck out of town with no way to get another rental car to see my mom in which I just found out she was sick until three more days when there charges clear that were unauthorized.

Smooth checkin and the agent helped us returning the car to airport free of charge. Overall no complaints but they have very less choice of cars.

Enterprise was pretty good. They were able to pick me up from the hospital when my husband crashed our only car. They were very kind and professional. Enterprise did convince me to get insurance on the rental. I asked "doesn't my insurance already cover that." They said no. Later that night found put from the Insurance that it is covered. Had to go in to have them take it off and reimburse me my money. Paid one days worth of insurance on the car though. They reimbursed me within 3 days. Paid for the option where I could return the car with whatever gas is in it. Worked out great and was no hassle. They even picked up the car from the car dealership I left it at. Overall this place was great and work recommended anyone needing a rental to go to Enterprise. Especially the one on Harney Street.

The service is usually good, however on this particular rental the car was clean but the seats were very wet. I couldn't ask for a different car because they didn't have any. For some reason I also continue to keep getting these go-cart cars.

Always accommodating, very helpful and friendly. Ordered a Nissan frontier, I was several hours early truck not ready, but they work a Nissan rogue into the same rental agreement. I needed a cab...they took me to the airport, a pleasant trip with a very nice driver. Really no reason to go anywhere else.

Online I reserved a compact car. But when I got there all they had was a pickup truck and no cars available due to cars being returned with damage. I had taken an uber to get there from the airport. So they gave me a free ride back to the airport. No other compensation. Only said they would upgrade me to a pickup for free. Very disappointing.

Corby did an excellent job! Fantastic customer service had an early issue and they immediately fixed it! Highly recommend!!

I have been a customer here for a long time. I wouldn't even think of going anywhere else. Customer service is always on point. Keep up the good work y'all!