Enterprise Rent-A-Car

I confirmed the morning of my pick up that they would in fact be there at 5pm. The representative confirmed this. By 520 nobody had shown up. I called 10 times with no answer. By the time I gave up and called an Uber it was passed 6pm and they had closed.

Very nice service after checking my overall bill it was different from my original. However May have been the billing process. They worked with me to use the vehicle. I will return very small price to pay. Great job Team!

I rent this car for sixteen days and been dealing with enterprise for the last six months. the car was not clean, not with full tank of gas, that is ok but not well maintained, they told me its a 2018 car but while driving it felt much plder car. and my worse experience was trying to contact the rental office. they never pick up the phone and the lady there her name is Jazmine, she picks the phone and ask you to hold one for a moment, the moment lasts forever. first time she did that, then after recalling and waiiiiting to get my call answered she asked for one moment again. when I told her but I was on hold for over 10 min, she did not answer or talk just asking to hold. her attitude is very disrespectful and unfriendly. if you want to book, welcome they answer your call, once you book and pay then never get an answer!! my decision is never to rent from this company, and would not recommend to any friend. I had much better experience with other companies.

I was all set in my rental car. Drove away, around the block and went back. The car had a very strong smell of smoke. I am sensitive to smoke and knew there was no way I would be able to drive it for a week as it was already bothering me from the short time I had been in the car. The man helping me was great! He quickly got me a different vehicle (which was an upgrade) because they didn't have any other car's in the category I reserved. He also told me that because of the inconvenience not to worry about filling it with gas when I brought it back. I am already looking forward to my next rental because of their great customer service!

***Update*** 9/26/18: Dropped rating from a 3 to a 1! They are thieves!!!!! Gave Enterprise a $50 deposit for a rental due to an insurance claim. Never got it back cause my card information switched. The facility will not own up to their responsibility. Keep passing the buck to my bank and the accounting office. The accounting office wont call back. I may have to report to the BBB. NEVER renting from them again!!!!! Outside of paying a deposit AND giving up alot of information, the car was ok. Customer service was excellent it is just too much information needed on TOP of the deposit that will have me going elsewhere.

I have been renting at this location ever since I moved to the area six years ago. Every time it's a new set of employees, but every time I am provided amazing service. They are always prompt, courteous, and a pleasure to work with. There have been a few occasions where some unexpected snag occurs, but they always work with me to get it figured out right away. I wouldn't rent anywhere else, these employees keep me coming back year after year!

This is my go to car rental company. But keep in mind, rates are less if you don't rent at the airport. I like both the site at s. 24th and Harney as well as the on on n. 90th at Maple.

Roy went above and beyond good customer service Hey is customer service Hey pick me up within a few moments from when they told me he would be there the car was nice and cool and ready for me to get in while it was so hot I did have to go in and we had to verify some information with the 3rd party's insurance but it was all in good time and he kept me up-to-date with everything that needed to be done and got me on my way with record time

My grandma is literally on her desk bed asking to see me but I don't have access to a reliable vehicle to make a trip to Sioux Falls safely. Got online to book a car for rental and the downtown location had just about every class of vehicle available. Or so the whole pick your time and location process to check availability online said so. Thank God I didn't proceed with renting the car online because when we called the only vehicle they actually have available is a van that costs $90/day to rent. What I don't understand is, why would all these cars be available for rental online when they obviously aren't? What's worse is that the guy who answered the phone supposedly checked every Enterprise in Omaha and as it turns out, they don't have ONE SINGLE car available to rent anywhere until noon tomorrow. Seems like extremely poor business practices to me.

Went to pick up a reservation, my chip malfunctioned when making a payment, they told me I cannot attempt to make another payment with my card until another 24hrs. The worker was rude and did not offer any assistance. I am done attempting to do business with this company. I recommend avoiding Enterprise.