The UPS Store

Use to have good service but was not very happy this time. Mailed a return package that had a label already on it, and seem to get an attitude from the kid behind the counter. After he measured the package and told me how much it was going to cost I had to show him it was already paid for. After I left I thought I need some type of receipt. Turned around to get it, and for some reason they could not find the box. I finally saw it in the corner under the counter. Then they told me they don't give receipt on these, that I have to take a picture. Did not feel comfortable leaveing this package.

I use this store often as a business owner, drop off packages in prepaid postage bags. Today I brought in a box to ship and was informed of a service fee for taping the corner of the box. As a business owner I understand nothing is free, but 6" of tape is not $5.00....

I love how every time I go in there, the girls are ALWAYS willing to help with whatever I need done, no matter the circumstances. Theres been a time where I needed a whole bunch of different numbers of copies for different things I brought in and they helped me copy, organize AND staple all that I came in with! Today, when dropping something off, I didn't even have the bag taped shut or the printed return label cut out, to place on the bag and the girl behind the counter just took it and said, "I got it, no worries. You are good to go, thank you." I am just always astounded at their customer service in there!

The reason I am giving a five star rating is based on the EXCELLENCY in customer service that I have received from Mr. Dean & several other employees at this location over the span of almost a year. Now as with any business things may not always go the way I want it to go or the price of a service may be more than my budget allows or a service offered may not be available at the time BUT the attitude/character/integrity of Mr. Dean & employees have gone above and beyond what is required to make things right even if it wasn't offered in store. For my type A standards and expectations that really means something. Thank you for your service guys!

Great customer service. I left my phone there on accident and the sales person was really proactive in making sure I got it back. Also, I got an Amazon package shipped out immediately and cheaply. I will definitely be going back next time I need shipping or supplies.

I don’t know if they have new ownership, but this place has really gone downhill. Was charged a $5 holding fee when I picked up a package from nespresso that was delivered a few hours before I arrived. Nespresso has UPS set up as an access point so you can receive free shipping with a purchase of $35 and free pick up. They would not give me my package without me paying the $5 and were very rude and unapologetic even though they knew it was part of the access point program. They said they couldn’t scan it in right and I would have to contact the company. I called nespresso and they ended up reimbursing me $5 and said I should not have been charged any type of fee. I have picked up from nespresso here before and have never been charged until now.

My order keeps on getting backed up over and over and it is frozen food.

Had an issue with a package delivered to me and the manager, Nischal, was very good about communicating with me throughout the process. He got everything sorted out for me in the end.

Speedy service! Dropped off a package to be returned and it literally took 5 seconds to scan the return summary on my phone and I was out the door. They took care of shipping.

Why does this place ALWAYS wreak SO BAD like hard boiled eggs!? So nasty lol