The Frazier Company

Our air conditioning went out and it was heating up in the house! I called Frazier Co's emergency line and they had a tech out to my house in less than 35 minutes. Russ was our service tech and I gotta say he is probably one of the nicest guys I have ever met. Courteous, Super-Friendly, Funny and knows his stuff. He had us fixed up in about 45 minutes. Russ should be the poster guy for Customer Service because he is the real deal! Thank you Russ! I will recommend your company to anyone that is looking for heating and air service! 5 stars!

The Frazier Company has been my service provider for years, and last year installed my new furnace / AC. Russ has always been my residential HVAC service technician, and I wouldn't request anyone else. Always friendly, professional, knowledgeable, and prompt! Came out to diagnose high humidity in my house and within 30 minutes my humidity dropped by twenty and I was looking for a sweatshirt! Would definitely recommend Russ and The Frazier Company for your heating and cooling needs! Thanks Russ for taking care of me!

Yesterday we had Russ come out to do some repair work on our air-conditioning unit. He worked diligently and expertly as he completed the needed repairs. He always has a very cheerful and positive attitude and he also does our twice-yearly maintenance. He is a wonderful representative of the Frazier Company!

I have used Frazier company for two separate issues. 1st one was a plumbing issue on a spigot outside. Under a crawl area. Tech that came out was great. Professional work. No issues. It was three days to get him out. But they were one of the few companies to actually return my call with a plumbing issue. 2nd instance was with my AC that wasn't cooling on a 101 day in Omaha. I called in the morning, dispatch said it would be next morning. I understand. Sometimes we get spoiled with same day service. 3pm I get a call they can be there same day. Tech shows up. Diagnoses the issue. A couple hundred dollar service call. I'm happy. I'll be a customer again.

Was treated respectfully on the phone when inquiring about services and many questions were answered at that time. Russ, our technician arrived on time, was friendly and went out of his way to help us understand our new house's heating system and what needed to be done on a regular basis (and what didn't!). No forced sales pitches. Would highly recommend.

Had a new AC unit installed by The Frazier Co. Jason came out and was very courteous, professional, honest & answered all my questions. Additionally, he went above and beyond by lining up the install while he was on vacation. Heath and Zach were courteous and professional as well and was willing to answer any questions. They did a great job on the install. The electrician that came out was respectful. Shelly was very prompt and courteous on having the service tech come out to inspect the work, I really appreciated the call from Shelly letting me know that James was on the way. The courteousness and respectfulness followed with James as well. Overall this was a great experience and I really do appreciate how The Frazier Co handled the whole process. This is definitely a top notch company and I recommend to anyone needing HVAC services.

Furnace not turning on. Called Frazier at 7:30. Tom was here by 8:30. He did a great job diagnosing and fixing the problem. He also explained things well. I would recommend him and Frazier.

We have used Frazier for our HVAC System Maintenance for over six years so it wasn't a hard decision to have them install our new furnance and A/C. Jason the Sales Manager was very helpful in answering all of our questions before making a final decision. Zach and Cody did a professional install of our unit and were very courteous with our concerns of the new unit. The electrician that came out was very respectful and courteous. Andrew who did the start up was knowledgeable and helpful explaining our new HVAC system and answering our remaining questions. The Frazier Co handled the whole process seamlessly. Their communication and knowledge was incredible. Overall this was a great experience. I would highly recommend Frazier for anyone needing HVAC services.

We had previously had out a local company and they were telling us we needed to replace items that were going to cost us over $2,000 after a routine maintenance cleaning. We got a second opinion from Frasier and we're told that the cleaning was not done properly and that the replacement parts recommended were not necessary. That technician talk to me through everything he did and showed me what wasn't done properly and was very professional and courteous. Would highly recommend them!!!

I simply love this company. I sent them an email about an issue I was having with our AC. I was contacted in less than 24 by a very friendly lady on the phone. She scheduled a technician for the same day! It was a gentleman named Russ who showed up for the appointment to look at our AC. He is an incredibly friendly, professional and knowledgeable guy. He not only finds the issues really quickly, but also explains what went wrong, what can go wrong in the future, what we can do to prevent related issues etc. He is simply a great guy. If I ever have an AC company of my own, he would be the first person I would hire with my eyes closed. Thank you for all your help, guys!