Kimpton Cottonwood Hotel

Sheila single-handedly redefined excellent customer service. She went above and beyond to make my stay enjoyable and successful when the Airline lost my bag on the first night. She also offered good suggestions for a local bar that was open late and super fun. As a diamond member I’m used to being treated pretty well but this was beyond what should be expected. I had booked a stay for one last night on my way out of town and an emergency came up which caused me not to arrive until almost 6 AM. When I was running a little bit late she texted me to make sure everything was OK. Sheila had hot coffee and a snack waiting for me when I arrived. I will go out of my way to stay here again.

We used the Cottonwood for an event that drew people from all over the country, many of whom had never been to Omaha before. What a great representation of our city. The hotel is beautiful, the service is top notch and even the buffet style lunch provided by the hotel exceeded expectations! Lots of great amenities consistent with the Kimpton brand. Highly recommended.

When we arrived to the hotel the valet Nicole, greeted us right away. She offered to help with our luggage and take it inside to the front desk. She helped us with our luggage once we got checked in. She was very polite and very helpful. The hotel was beautiful and the rooms was very clean and neat. I loved all the Christmas decorations it looked amazing.

We did not stay at the hotel, but simply visited the Holiday Pop Up Bar and bar inside the hotel. It is a very fun atmosphere with a lot of history and character. My rating is specifically for the two bars we visited. The drinks were very expensive and strong, so if you enjoy that then you will love this place!!

Cottonwood Hotel is amazing. The bars are very interesting with great cocktails and breakfast at the cafe within the hotel was fantastic. The building is very cool inside. I have two minor complaints which brought the rating down to a 4 star for me: 1) the hotel allows saving chairs at the pool. The pool opens at 8 or 9am (don't remember which) and all the chairs are "saved" with people laying their stuff on them within 10-15 minutes. My wife and I went down to the pool around 10:45am and stayed there until a little after 1:00PM and there were still chairs "saved" that people haven't shown up to use yet. The hotel should do something about this as its absolutely ridiculous. 2) there is a fairly significant centipede problem out at the pool. 100s of them on the concrete around the pool and in the pool water. I found two crawling on me (one on my leg and one up my back) while sitting on the edge of the pool. Once the sun is fully out and it gets hotter they retreat, but from 10:45 to about noon they were absolutely everywhere.

My wife is a pool club member and loves the Cottonwood (the pool, tea or brunch at the Orleans, the bar downstairs and of course the Committee restaurant— we have a great time at all of it). Obviously The past couple of years have been very rough for hospitality in general, and staffing shortages were an issue here last year, but we feel things have improved a lot this year (summer 2022). We put my in-laws up here last night during their visit Omaha and they absolutely loved it.

We just recently spent a weekend here for our anniversary, and were really impressed with our stay. From the moment we walked in the door, the ambience and staff were nothing but warm and welcoming; our room was very clean and spacious, the Christmas hut was super fun, and we really appreciated having a bar and restaurant in the building to quickly grab a bite and drink if wanted (albeit, a little TOO expensive for our taste). The location is cool but a bit far from downtown, which we weren't expecting, and might have been a problem had we not had a car with us. Overall, if you're tired of the same old same old hotel, this modern reboot of a classic will make for a very memorable and cozy stay for couples and friends alike.

We enjoyed our one night getaway at the Cottonwood to celebrate our anniversary! The rooms were spacious, very quiet and even had a yoga mat in the closet (something I always wished hotels had available). It was a bit more busy because of the Labor Day/wedding happening that day, and I had to wait until 8pm for the pool to clear out, but still enjoyed my swim! Breakfast was delicious, even if we had to wait a bit longer for the meal. If you come on Sunday or holiday, you can save $ by parking at one of the meters not very far from the hotel, and there are also many restaurants, bars and an ice cream shop about 5 minutes walk in the Midtown Crossing.

Initially I thought I would go with 2 stars, but in light of recent correspondence, am downgrading to 1 star. My wife and I stayed here on 1/28/23. We arrived in the late evening and, once we had settled in, got ready for bed. At this point we noticed some blood stains on the sheet near the pillows. Not what you want to see but I understand that the hotel is hosting hundreds of guests and things like this may happen. I called down to the front desk assistant who was very apologetic, and said she could give us free breakfast in the morning. Unfortunately, our schedule didn't allow for this, so we ultimately ended up with no amendment to the situation, other than the pleasure of making our own beds that evening and leaving the blood stained sheets on the floor of our room for the night. It would have been nice if the hotel had made more of an effort - whether that be covering the valet parking charge, changing our rooms for the evening (we only stayed one night), or something else we could actually use. After our stay, for the first time ever, I completed a hotel satisfaction survey and laid out exactly what this review says. At the end, I was asked if someone from the hotel could reach out to me to make it right. I selected yes, knowing I would have been happy for a genuine apology. Instead, I just got an automated message - this is what pushed me from a 2 star to a 1 star. hey, at least the building is beautiful.

This hotel is AMAZING. What makes it amazing is the staff! Joey in the bar is phenomenal. Such a great craft cocktail bartender, friendly, informative, and warm. We had such a great experience from sitting at the bar, to getting wine to bring to our room. The front desk staff is amazing, all of them, Sara, Erin, Allie, Chris and Sanaour. They made us feel like we were VIP guests. The pool is amazing, one small ding is the seemingly arrogant pool manager that could use a bit of coaching to bring up his guest skills. I had a suggestion that seemed "blown off" as if I were a nuisance. Overall, SUPER AMAZING hotel. We frequent Kimpton and this one was remarkable. Thank you for making us fall in love with Omaha!!