Fred's Heating and Air

Our Heater failed on a Monday Morning. Shortly after 9 we were visited by one of Fred's repairmen. He said the blower motor had failed. Our decision was to replace the entire system since it was 36 years old. The new heater was installed 2 days later in less than 6 hours. This was extremely important since we are in the midst of an extremely cold spell with even colder temps coming this weekend..Several days of below zero temps. The outdoor portion of the A/C will be installed once we have some warming temps and the ground thaws just a bit. My wife and I are totally pleased with everything so far. Bob and Connie

AC went out the first day we moved in from out of state.Our home warranty company offered less than stellar service, taking 2 days to send someone out. When they did, we were told it needed a new system, could not even be repaired temporarily and, they need authorization from warranty company . That might take 2 weeks “due to Covid19”. Might be another 2-4 to get the equipment (!!!) We have no contacts here, so I read the reviews and found Fred’s. I called and spoke to Kelcie who said she could have someone here tomorrow. She then called back in 15 minutes and said a tech could be there in an hour! Mike showed up less than an hour later with a great attitude. He showed me every step, explained how it should work. He felt he could get the system operating and true to his word, 40 minutes later, I have cold air from my vents! Mike said he thought it looked good to go and it was not an emergency to replace it. He was a walking book of knowledge on AC and obviously loves his work Regardless that it may last another year or two, I requested a quote from Fred’s to replace the 20 year old system. Even though I have a warranty and they said they’ll replace it (eventually ) I’m going to get a bid from Fred’s to replace it on my dime, knowing the service and quality will be far superior to what I’ll get from the warranty vendor and process . Great experience.

Called Fred’s for regular residential AC checkup. That evening AC went on the blink! Called next morning to see if they could come out sooner & within hours Mike showed up. He did a professional job, checked things out, found the issue & fixed it fast! Nice guy & respected our property. Bought a furnace from Fred’s 4 years ago & it has worked great & so much more evenly throughout the house just like Fred’s said it would be! Great Service period!

Our furnace had reached its breaking point, but it's a big expense so we dragged our feet a bit. We called Fred's twice -- a year apart!-- before we were ready to pull the trigger. The salesman was great, matter of fact, answered all our questions, not at all pushy. The install went off well, the techs were very respectful of COVID precautions and leaving the area tidy when they left. Have had no problems with our new thermostat or furnace.

Fred's is one of my favorite business to work with because they always are prompt, courteous, and friendly when they arrive, and they always go the extra mile to make things right even if it's not their fault. My thermostat failed and they tried to work with the manufacturer to claim it under warranty. They weren't successful but were able to find a spare of the same version (it was discontinued anyways), charged me just the labor, and ensured I'd be covered for the next 10 years from the manufacturer. But what keeps me loyal is their honesty and transparency. I value that.

Chris had come to our place for maintenance and did a wonderful job explaining all the findings and was very professional.

They managed to get a tech here the same day I called. Jose was prompt, professional and knowledgeable. He had our AC fixed and cooling the house in no time,and at a reasonable cost. After the repair he went on to check out the rest of the unit which checked out okay. If needed we will use Freds again for sure!!

This was without a doubt the best repair/maintenance experience I have ever had. Nate was awesome! Fred's already had a great reputation with our family, but his service was even better than what we expected. He got our furnace working again and cleaned out and got the humidifier working. He was friendly, knowledgeable, personable, and patient with my two kids running around screaming and a lot of questions being asked. We are glad we got a service plan and will definitely renew, and will be promoters of Fred's service overall and Nate individually.

Dan was main service tech and Chris was with him. Dan was super knowledgeable and is a very awesome technician! They both were great and they treat their customers with respect! You can tell they like to work for Fred's--it shows in all they do!

My wife and I have used Fred's Heating for many years and have never been disappointed. Service is dependable and costs fair. There has even been some times the tech went beyond the standard list of tasks and did them simply because it was the right thing to do.