Dino's Storage

I am getting out of a toxic relationship and thus had to move out. I explained my situation to Kurt and Will and they were very helpful. They worked out a deal with me to fit my budget. They also helped entertain my toddler so I was able to fill out the paperwork for the unit. I highly recommend them to anyone who is in need of a storage unit.

I have had the pleasure of meeting Both, Will and Kimberly at the Dino's Storage in Papillion. It's been a rough couple months having to move from NE. to WI. But Will helped me pick out the best storage for my needs and it was done within an hour. And Kimberly has been keeping in contact ever since. This is what makes a loyal customer!!! Thank you guys!

Kimberly was very helpful! Very welcoming and upbeat attitude! She knew how to answers the questions and needs we were looking for. Gave us a tour of where exits and and entrances were, even let us view our unit before we leased it. It was a great experience! Recommend Kimberly!!

Global Partners in Hope loves Dino's Storage! Kimberlee and her team have been incredibly gracious to our organization and we are very thankful for them. The Cedardale location is wonderful ~ indoors, climate controlled, secure access, and carts waiting by the back door for loading/unloading. What a great facility!

We were in need of a storage unit. We went to this location because my husband wanted something close. I had my eye on another company/facility, but decided to check them out because they won The Omaha award and I assumed it’d be worth the time. The guy who helped us name is Chris, he seemed upbeat, energetic, and friendly. We had top tier requirements- 24 access, indoors, climate control, and ability to store our motorcycle. He said all of those requirements could be offered so we let him show us the unit. It was inside and on the 3rd floor. I asked again if we could store our motorcycle in the unit. He said the elevator was big enough and anything that could fit in the elevator was able to be stored in the unit. The facility was clean, but the elevator was broke so we had to take the stairs to the 3rd floor. Once getting to the unit it was clean, Chris suggested that we purchase a lock right away and put it on the unit. He said that sometimes people who clear out their storage will put their unwanted stuff in unlocked units to avoid removing them. I asked again if it was 24 hrs 7 days a week and he said yes, once the lease was completed our PIN number will be the last 5 digits of our ssn number and that’s what we use to access our unit. He said they did that so tenants can remember their passwords because if accessed after hrs no one is there to provide entry. We decided to go with that unit and went back to the front office. Chris sold us a lock and added that to our lease. He said he would email the lease because everything is done online, then proceeded to take our name and email address, on a sticky note. He said “you should ask about the monthly special” hinting because he’s not supposed to offer it. So I asked and he said the units are discounted right now due to the manager special. It would brought the price of our unit down significantly. I asked “what’s the manager special” and he told us then asked us to hold on while he calls, what I’m assuming is customer service. He tells us the special ended the day before but they can offer 1 month free. We would pay this month and the next payment isn’t until august. The price was of the unit was discounted by him and we were locked in at 146 per month, 186 first month. We took it because although it was a bit much, they provided our requirements. Chris said he’d draw up the contract and lease then send it via email. We were driving home and he called saying the email returned because it was incorrect. I had him read the email back and he was missing a letter. He said ok he would resend. I never got the email and assumed because it was end of day I’d get it by tomorrow morning. This was on a Thursday Friday morning I called and the agent read back the email on file and that’s when I found out that it was incorrect. Chris never fixed the spelling. So I give the agent the email again. Still no email was sent. I called that afternoon and another agent informed me that my husband left his ID do I went to get it and wondered why Chris didn’t tell us the previous day when he called back. I get yo the office and retrieve the ID. I asked the agent about the rental truck and she tells me that they are being phased out and we could not use one for our move the following day. I told her what Chris told me and what the website offered but it fell on deaf ears. She said she email all the forms and I received them that day. We read over everything and that when we found out Chris completely LIED about everything except climate control. The agent working that day was refusing to let us move in that day and finally let us complete everything to move in. We told her everything stated above and it was more our fault than the agent Chris who lied. My husband paid before signing the contract. And after realizing nothing we were told was true was refused a refund. We needed to move our items that day because based on speaking to Chris we rented a uhaul and already loaded our boxes. So we were stuck. I’d say renter beware because clearly they will say anything!!!

The lovely young lady working, I believe her name was Kimberlee was phenomenally helpful. She walked me through the entire process step by step and helped me get the proper unit for me. She was by far the sweetest person I have ever come across, unbelievable customer service. I will be sure to recommend her to anyone I know looking for a storage locker. Thank you again for all your help.

We have had a great experience with Dino's storage until today. We needed to purchase a unit quickly so my mom ran down and signed us up last year. When you pay for the unit (thus not free), you get to use the moving truck. My husband went to use the truck today and was told he wasn't able to since his name wasn't on the unit. However, this is not what we were originally told. Also, the person via email allowed him to book the truck time and give all the information needed to rent the truck, but now he can't drive it? We have been their main contact. They were supposed the change the unit over to us and never did. This place is disorganized. The employee working left my husband and went to a different meeting even though he was not finished getting the information needed. They told us we had to call corporate and discuss it with them and that's when it got worse. I guess you can't expect your employees to have good customer service when corporate treats customers like they are idiots. I honestly will never understand why companies cannot admit that they messed up.

The facility was clean and well laid out. But Kimberlee the manager is what really set this place above the rest. She was patient and asked questions to fully understand what my family needed and didn't try to up sell us on a bigger space. Then she walked around the facility with us to ensure the unit was suitable and accessible. An all around great experience. I highly recommend this location for anyone needing storage in Papillion.

Building is clean and welcoming with nice storage units. Kim was nice and friendly, answering all my questions. These units were comparable in price to the others out there. I will definitely recommend to anyone looking for storage. I look forward to storing our not so needed items for however long needed here and feel it I will be safe and secured.

This was our first experience with Dino's and using a storage unit in general. From the start of our experience Kim the manager at Dino's was so professional and helpful! She personally showed us the units and was able to suggest what would best fit our family! Kim has gone above and beyond to accommodate us and in doing so has made our transition smooth! We can't thank Kim enough for all she's done! She is a major asset to Dino's!! She is the sole reason we would use Dino's again for all our storage needs! Thank you again Kim!