Robert's Nursery Landscapes & Lawns, LLC

Robert's Nursery is absolutely and easily the worst, most terrible nursery I have ever been to. I couldn't begin to imagine a worse nursery, even in my worst nightmare. The employees lack both basic knowledge of the horticulture trade and customer service skills. While at Robert's Nursery I overheard employees giving customers terrible advice concerning use of pesticides and herbicides, as well as terrible advice concerning something as simple as plant care and proper placement based on plant needs. I don't think these employees realize it is actually illegal to use pesticides and herbicides if not in exact accordance with the directions on these chemicals! I have an associates degree in horticulture, it seems that there is not a single employee in all of Robert's Nursery who even has the basic knowledge requirements for this degree. I can think of four reasons to go to Robert's Nursery 1. You are trying to start your own nursery and want to see the exact opposite of everything you should do with your nursery/landscape company. 2. You want to be misguided about plants and plant care. 3. You are masochistic. 4. You are trying to be ironic.

Robert's did our landscaping last year on May 31, 2016. They planted a juniper arrow that was turning brown. I told them about it the day after they planted it and they told me that when trees are transplanted they show signs of stress and pruned the tree and told me that if it was still turning brown next year, 2017, that the tree had a one year warranty. Well, this year the tree is still turning brown and Robert's won't honor their warranty, they won't replace it and below is the email that I got from the owner: "Mrs Johnson, Kris and I have spoke of your concern last week and last year. I told him we would not replace this tree both last year and this year after reviewing his pictures and notes when discussed. After my review today as I write this email, as I sit in front of your home (see enclosed pictures),this juniper is no where near dead. The few brown areas on it is far less than average for this type of plant and is well within reason. Simple pruning and general maintenance is all that is needed. It is not dead nor will we replace. If you choose to pursue further I would suggest you have a licensed arborist or nurserymen look at and put in writing that it is dead, for I am 100% certain that it is not. Sincerely, Robert" Well, we had Enfields come out and look at it, they told me that it was a good tree, that it could withstand alot and told me to treat it with Miracle Gro once a month, until it came back. I'm treating it with Miracle Gro in hopes that it will come back. Robert's has the worst customer service and they have no intention on standing by their one year warranty. I've attached pictures of what the tree looked like when they planted it last year along with pictures of what it looks like now. I can't imagine that Mulhall's, Lanoha's or any of the other landscaping services in Omaha would plant a tree with brown spots in their customer's yard and they definitely would not have argued with that customer and refused to honor their one year warranty-- that's just horrible customer service. I sum it up to a lesson learned and I will never buy anything else from Robert's and they will never touch my yard again.

Robert's is a great locally owned business. I have always been happy with their service and the fact that they stand behind what they sell. You will pay a little more here than at the big box retailers, but it is worth the extra expense for the service, warranty, and keeping more dollars in our local economy.

Arrived when they said they would.. did a lot of spraying.. we are just beginning our journey together. I hope it becomes a good marriage.

Jordan was on it from the moment he came and bid our job to the completion of the work. He met us, walked around and listened to what we wanted and offered suggestions. The bid was delivered in a reasonable amount of time. The day the work began, he came with the crew, explained exactly what we wanted to see done, and left them to do their job. The crew was friendly and hard working--even in the heat! We will recommend Roberts and will use them for future landscaping.

Excellent service and good pricing which is based on yard size. I use Robert's for my weekly and seasonal lawn maintenance, and just contracted for landscaping. Nice people to deal with.

Wonderful, friendly, knowledgeable service from the admin office to the folks who come out to do the work. Reasonable prices & so nice to deal with a small local company. We're so pleased with everything-- our yard looks beautiful, and they are even careful not to spray the back yard and disturb the guinea pigs! Thanks Robert's!

Customer service is always great here! Someone always comes out to greet you, unlike other nurseries we've been to. They are very knowledgeable about their inventory and always willing to negotiate. We drive from SW Omaha because of this.

We were looking for a Japanese maple tree. My brother Andre J. pointed us in the direction of Robert's Nursery. I didnt know they had so many different trees. Hollie and Laura were very helpful in helping us find the perfect Japanese maple that fit our yard and our budget. Thank you all for your help and I look forward to doing future business with you.

I was tired of trying to spot spray my weeds myself and having my yard the worst one on the block so I decided to hire a company for lawn care. I asked my neighbor who was doing his lawn care with and he told me "Robert's Nursery" I got one quote from Robert's and one other quote from my other neighbor who said he had a buddy who does lawn care. Robert's was the lower quote. When I called they were very personable and easy to work with. I ended up paying for a full season of treatments. Before they come out they always call and let me know someone is coming out. I appreciate their customer service, every time I call they are quick with a response and never rude which seems to be few and far between now of days. My lawn has never looked so good and I am glad I don't have to try and spot spray and seed and constantly try to keep up with my lawn anymore. Thank you for everything Bobby