Enterprise Rent-A-Car

No complaints here. Excellent service. We called in advance of an up coming trip to reserve a van. However, when we went to pickup the van, it had not been returned yet. They upgraded us to an huge premium SUV and no extra cost. Although it was not what we wanted, it worked out. The SUV was clean and didn't have any issues on our 2000 mile road trip.

I rented a car to go out of town for work. It was a busy day at Enterprise, but Kevin was able to get me a car that met my needs right away. Fast and friendly service. When I returned the car, I was greeted promptly and was offered a ride back home. Always great service at Enterprise.

I made a reservation for a mid size sedan a week prior to when I was to drop my car off at the body shop. Enterprise was to pick me up from the shop at 9AM. First problem was they didn't. A man from the body shop dropped me off at Enterprise instead at 9:50. Second problem was at 11:00 Enterprise said they didn't have a mid size sedan, but I was was being upgraded to a Dodge Ram 1500 pickup at no charge. The last problem was my wife and I are in our sixties and had difficulty getting into the truck. Otherwise it was a good experience.

POOR Customer Service. I’m 99% sure by their action they knew the tire was bad And if not, with the COVID the car was still dirty. I/my insurance rented a car while mine was being repaired. The Car I received was pulled in to the shop supposedly to be cleaned for me while I finished up the paperwork. I was late for an appointment so I just jumped in an headed off, After the appointment I opened the passenger door to find trash in the pocket an food on the floor clearly visible ( so Much for being Clean) I blew it off headed home. 15 mile out of town the tire light went on, it was hot maybe it was the heat. Added air to the tire. Not the heat I called roadside assistance after over a hour on hold the rep said it would cost ME $55 to have some one come out. My husband put the donut on so I could make a quick trip to get groceries. He inspected the tire found a nail that he felt had been there a long time which brought us to (believing the quick cleaning was to put air in a the low tire) . So believing we were being jerked around he put the tire back on and planned on giving back what we got. But because of the weather turning bad and a 50 mile trip I call my repair guy and had it fixed. When expressing my feelings at the Enterprise Office no apologies or acts of concern. POOR Customer Service. I’m 99% sure by their action they knew the tire was bad

I picked up a one way rental here the week of the July 4th. I received a call from Kris the day before confirming all the details and seeing what kind of car I would like. He mentioned that for one ways they try to give out nicer cars. Upon arrival he had a few choices. I was offered some nice upgrades, but I had to turn them down due to having V8’s or too small of a vehicle for my needs. Ultimately I ended up with a car I was dissatisfied with, but that was due to a nationwide shortage of availability due to Covid and my specific needs. Kris went above and beyond for all aspects of customer service and I would highly recommend him and this branch! On a side note, avoid the Omaha airport location. The staff there is incredibly rude and unwilling to help!

Great experience. They called ahead to confirm my reservation which enabled me to arrange to have them pick me up at my hotel. They called the morning of the rental to advise their driver was on route to get me. Driver was friendly. Staff were great, car was ready, clean inside and out. JP suggested some sightseeing options as we were going to be in town for a few days. Pleasure to deal with Enterprise Rent-A-Car.

The staff was decent but my rental wasn’t available till 2:30pm even though I was initially told it would be about 10:00am. They were notified before hand that a vehicle would be needed for a family of 4 and car seats needing to fit comfortably which the Nissan did not provide. A SUV or truck was never offered, also the add on protection packages are a joke and way overpriced. My rental was paid for through a 3rd party and there total was a little under $100, while my total just using extra protection while using the vehicle was $80. I was charged 3 full days for the protection which I did not have due to me taking the car back on a Saturday about 9:30am. If they would not have picked me up and dropped me back off and zero stars were possible that is the rating they would be given.

We had a fantastic car, the sunroof was the best. The car got great gas mileage, an average of 38.5 mpg. We had 2 adults and 2 teenagers in back with plenty of room. Plenty of room for the 2 to sleep comfortably in back and real comfort up front. We had a long trip to North Carolina and the car made the trip even better. The employees at the rental place were great, and I will definitely recommend this place to everyone. Thank you Enterprise for a wonderful experience.

We visited Omaha during spring break, and were surprised to find out that most car rental companies nearby (top-tier and airport ones included) were experiencing vehicle shortages. Fortunately, we found this location. We received excellent customer service and were able to book a nice vehicle that met our needs. Most importantly, their estimate was affordable, accurate, and without any hidden fees. Additionally, this car rental location is perfectly located within 4 miles of the hotel where we stayed, which offers a free shuttle anywhere within 5 miles of its location. I strongly recommend renting a car here, as they provide exceptional service that other local car rental companies do not come even close to offering.

Customer service was great. It was a quick and easy process to get the car and be on my way. Only negative thing: the last few cars I’ve rented have been heavily smoked in. My understanding is that they are non smoking, but that’s far from accurate.