Enterprise Rent-A-Car

I can't give Tim enough stars!! I got completely screwed over by Hertz the morning I was supposed to pick up my car so I stopped by Enterprise to see what they could do and they were extremely helpful and super understanding. Overall amazing customer service. I know exactly where I'll be getting all my rentals from now on.

The lady manager at this Enterprise is highly engaged and very customer service excellence-oriented. She assisted me with my 1st month car rental contract with such ease and attention. Another agent, Mr. Martinez, assisted me with my 2nd month contract renewal and arranged for the replacement car that I needed. Very personal attention to their customers there and every customer that comes in is immediately acknowledged. I will definitely recommend this Council Bluffs, IA Enterprise location to anyone especially my family, friends, and colleagues.

The service is actually great once they finally tell you what you need ahead of time. Otherwise you spend a couple hours having to go back home to retrieve items needed to prove who you are. Vehicle was great! Great gas mileage also! I would recommend Enterprise to anyone else needing a vehicle.

Our truck broke down on the way from California to Michigan in Council Bluffs, Iowa and when we had to rent a car on top of getting out truck repaired at the diesel shop our trip turned into a nightmare. But these guys at enterprise took the time to take care of us. They picked us up and were so gracious about renting the vehicle to us for almost 2 days for the price of one. We were having such a bad time with our truck and having to stay in a town we knew nothing about but the guys at enterprise went above and beyond to help us out with our expenses. I want to Thank they very much for making our 2 day stay in their town a great experience. It makes us feel good that there are still people in the world that care about other people even total strangers. So again a big shout out to the 2 wonderful enterprise guys that did an amazing job in helping us out.

Good, Quick, Reliable Service with Good Vehicles to rent

I haven't always had the best customer service when getting a rental in the past, That changed thanks to Tim and Tate. They made me feel like family and did everything they could to get me into a premium vehicle. Communication was excellent between the two of them never leaving me with questions. Thanks for the great experience you two! *****Don't forget to ask for Tim or Tate.

I not only use Enterprise for all my rentals, I also purchased a vehicle from them which, thirteen years later, is still running and in good condition. More than reliable, they take the extra steps to ensure your comfort and satisfaction. And there are no "surprises" on the other end either. If you return the car on time and in the same condition as when you left, they charge you exactly what they said they would. My only complaint is the occasional attempt to up-sell, but they back off quickly if its clear you're not going for it. I can't compare Enterprise to a competitor because I will never use a competitor. I have never had a bad experience.

I do not have the money or time to change my work schedule for this company. I was told nothing was available at 2 locations for a week. A week later I went to the desk and requested my vehicle. I was told it would be available at 11:30am the next day. When I arrived I was told it was at another location. I have appointments I cannot reschedule to go to the other location. I asked to pick it up at 10 am the next day. And I left because I was pretty upset. Then I called to confirm that it would be available at the other location and was told not until 2:30pm the next day I could come get it now but they wouldn’t hold it. I won’t be able to make it so it’s either cancel work or wait another day for the car. I will figure something else out this time. And I will not be using them in the future.

These people at Council Bluffs are great! They have given me excellent service delivering the car I expected and made the whole process easy.

We had put in a reservation for an suv. They called us the day before and confirmed. We get there day of and they tell us we can not rent an suv. Something about we needed a credit card to rent it but then also said they didn't have one there. BUT we could rent this like 13 passenger van? No. We wanted an suv because we were going to my brothers wedding in Colorado so wanted 4 wheel drive encase it snowed. So then we had to wait about an hour or longer for a 7 passenger van to get back and cleaned. Putting us about 2 hours behind on when we needed to leave for our trip. We've used this company many many times to rent vehicles and never have I had this happen. Super disappointed in them. Why let me reserve something and confirm it the day before, and then tell us we can't and then that you don't even have one? 🙄 We'll be finding a different company next time we need to rent a vehicle.