Enterprise Rent-A-Car

Getting car was quick and the attendant nice enough but....inside of car was NOT clean. I wipe down all rentals with a Lysol wipe but this one was in need! It looks like someone may have swept quick thru car but inbetween the seats was bad. I doubt that this car has been swept in awhile or someone had this rented for awhile. :( They did apologize, offer 10% discount and when we went back to show them (did this on our own) they did offer a change of car....so I gave 3 stars.

The Branch Manager, Nolan Lee, over the Omaha Enterprise locations is unprofessional, undependable, and to be honest a very sore spot for Enterprise. I have reached out to him many times about signing up for a business account at Enterprise with no response, His immediate boss by the by the name of Eric told him to have somebody call me about the plan - no call. Aaron the manager at Enterprise CB has reached out to him to contact me - no call. BTW Aaron the Manger at Enterprise CB is fabulous. Always helpful, friendly, and each time I enter the location treats me like gold. I wish his direct boss Mr. Lee delivered one fourth of these traits that Aaron does. I would leave Enterprise if not for Aaron. Mr. Lee - how do you keep your job. Before the end of 2020 will you ever have somebody contact me about signing up for a business plan at Enterprise. It has been 2 months and you have done nothing. Ms. Taylor, CEO of Enterprise, I have tried reaching you for over three weeks with no success - please contact me is you are reading this. I can share not only unprofessional behavior of Mr. Lee, but even worse the manager of your location in Bellevue, NE. His name is Jonathn Pulliam.

Rented from Nov 2020-March 2021 . Spent over 2,000 a month with them, never had issues . My rental gets stolen . They do recover the vehicle which had been damaged by whomever stole it . Almost 3,000$ I paid in full to enterprise immediately for damage . Now I’m on their DNR list for life 😂 for something I didn’t do and I paid for it in full out of pocket . I can only imagine how many people don’t ever pay them back . Yet I’m on the do not rent list for life ! They told me to go to their competitors and I have . They now get my 2k+ a month 😊

If I could rate them zero I would. Being a life long salesman I have high expectations out of businesses that are suppose to serve customers. This location doesn’t put their customers first. They do not have a good process. They are inefficient and unprofessional, and I simply will never give them my business. Good riddance.

If you need to rent a vehicle please go somewhere else. This location provided the poorest rental car experience I have ever had. First off I rented a vehicle 3/12/18 - 3/21/18 the plates on the vehicle expired Dec 2017. When returning vehicle I told the staff the plates are expired, they did not apologize rather I was told they have the tags in the office. Why then did they not put the tags on the vehicle months ago ? The staff at this location do not listen but rather make frivolous claims of hail damage. The morning when I picked up the vehicle it was cold there was a heavy frost on vehicle and windows. The associate tells me if I see any damage besides the drivers door dent to give him a call. This location does not give you a paper copy of the rental agreement. They have you initial an ipad in the cold weather then they email you a rental agreement summary. The morning I turned in the vehicle it was sunny and warmer the same associate looks very closely at the vehicle stands on the running boards to look closely at the top of the large vehicle. He tells me looks like hail damage on the top. Funny thing is the hood has no damage only on the top. How does that happen ? He says there was hail the week prior to me turning in. I ask what day and time the hail occurred he tells me they do not track the weather. He says they are sending vehicle to “their” body shop to determine if has hail damage. I never hear from the location till getting a letter from their Damage Recovery Unit and the letter does not provide all the details like an estimate of the damages. When I questioned the Damage Recovery unit they are very evasive with responses only they were escalating to a manager to contact me. Three weeks after turning in vehicle I receive a voicemail message they did their research and there was no hail in area during my rental period and they will not pursue payment for damages. Avoid the hassle go rent elsewhere.

Overbooked me not one but 2 times.. spoke to 3 different “escalation” agents who were very rude and lied to me. John specifically stated he would forward request for transfer of car- no- he simply transferred my reservation back to Dillon at your council bluffs Iowa location who stated he had Cars on the lot but could not let me rent one because I was not priority. When I spoke to another rep in escalations Terri Marie she basically asked me if I was stupid.. as large as enterprise is you’d think something could be done, such as transfer a car from the airport to accommodate their messup. Nope. Appalled at their lack of customer service. This was the worst experience ever booking a rental. I was actually told that I should have called the location to check for availability AFTER I MADE MY RESERVATION with ENTERPRISE!! I’m not sure what the reservation line is there for if I have to check availability myself.. are you kidding me?!?!

The staff was very friendly and seemed to value my time. They let me choose between the two cars on the lot that were in my category (premium). However, the car was not very clean and had some dings and scratches in it. It looked as though it was rushed through the cleaning process. I had a 2-week rental, and after the air freshener wore off in a few days, it was apparent that the car had been smoked in before.

Have not even made it to my rental date and am already experiencing problems. Have been visiting family out of state and arranged for a rental close to where I am visiting so that we can finish our family vacation in Orlando. Spent over an hour on hold just to speak to someone to make sure I would not have any issues as an out of state renter and to see what type of verification they would need. After all that time on hold still couldn't get a representative from the location on the phone. After 17yrs of renting through Enterprise exclusively I figured the service would have gotten better. Not even sure I want to use Enterprise for this rental.

I rented a van from Enterprise - Council Bluffs location. I was placed in a rental because I was hit and run. I was in the van for 30+ days. When I went to pick up the van there was one person working and a huge line of customers waiting to be helped. I waited in the line for one hour and was finally helped. The person who was getting me in the van basically threw me in the van. He did no inspection of the van and took my credit card and drivers license. I left in the van and when I got home I was putting car seats in only to discover there was vomit all over the inside of the door, and it was covered in pet hair. When I returned the van the same man who got me into the van was the only person working again, with a line of people waiting to be helped. After walking in the worker told us to turn off the lights and lock the doors, he was no longer helping anyone. I waited for an hour and a half before I was helped. When he went outside to "inspect" the van he only looked at the outside of the van to check for hail damage (there was a hail storm here not too long ago). He then stated that the van had hail damage and they would have to get my insurance information. He wrote down all of my information on a piece of paper and asked me to sign it. I told him that I would not be signing anything, because the van was parked in our garage the entire time that we had it when it was not in use. He then called me a liar and said that someone must have taken the van out of my garage during the hail storm. I then asked if I could have the paperwork of what I would owe for the van that my insurance didn't cover. He said he did not have the information available because there was an issue with Enterprise and my insurance and they were working out. He then continued to say they would just push the payment through when they were finished because they had my credit card on file. I called Enterprise customer service after I left the Enterprise location and discussed my concerns with an agent. She said I would hear back from the area Manager within 2 business days. I have yet to hear from anyone. I did try to contact the area manager three different times, and left three messages without a return call. I will never be renting from Enterprise at any location. The customer service was awful at the location, and is proving not to be any better at the higher levels of Enterprise.

I rented a Ford Fusion for my family and I while we visited my Aunt in Nebraska. The employee, John B went above and beyond for my family and me. He was truly extraordinary in making sure we got the best deal in a timely manner. Enterprise's customer service definitely makes me want to use them again.