Embassy Suites by Hilton Omaha Downtown Old Market

My family had an absolute amazing stay once again! I have to recognize Autumn at the front desk, she went above and beyond to make our stay top notch. She was the kindest to my 8 year old son and made him smile from ear to ear. When we left my son was already wanting to plan our next visit when she is working! Autumn is an asset to this company and deserves recognition (and a raise) for her love and kindness towards children ♥️

We had a wonderful stay at the Embassy. The staff was very friendly and helpful, the breakfast was amazing and the hotel is within walking distance to a variety of restaurants and shops. We will definitely be staying here again! When my daughter lost her apple watch, the staff was very helpful in helping us look for it and was just an overall great experience. We will definitely be back!!

Great location. The breakfast and morning service was excellent. Staff super friendly and customer focused. I worked with Sandra on arranging our stay for our group of 4 . She went above and beyond to meet our needs. One of the best CS reps to work with in a long time. Thank you Sandra. The evening reception offered many choices. Looking forward to getting back to this location in the near future.

The staff was so amazing Sandra she went over and beyond to assist us. She was so very helpful and kind. Adam was equally as amazing to us! All staff was great and so friendly! Sandra and Adam deserve to be recognized for their kindness and awesome assistance!! Would totally stay here again. Very nice place with the best staff! Thank you!

We were at this Embassy Suites 5 days for a wedding. The rooms were great. The Breakfast hot omelettes were spot on. But it is the staff that makes this hotel one of the best we have stayed in. Every staff member went out of their way to make sure you wanted for nothing. But we have to give a special shout out to Sandra at the front desk. They just don’t get more welcoming than her. Thanks for a great stay

Staff was amazing. Really helped and made our stay. Your general manager is awesome, also Liz who checked us in and helped greatly. The food manager was helpful and so nice! The front desk lady in the morning, forgot her name was really helpful and so nice. What a great staff and great room!!! Will recommend to others. It true Lu was a great vacation place. You don’t really need to drive anywhere as everything is in walking distance.

My stay was wonderful. Staff members were so helpful and friendly. Breakfast was superb. The hotel was beautiful, clean and comfortable. The room was the best. Loved my stay. The only thing I would like is drinking water in the rooms drinking and also for making coffee.

My wife and I needed a weekend away to deal with some bad news. Sandra went above and beyond to make our stay special, and the bartenders Mickey and Hannah made us feel like family the entire weekend. I couldn't ask for better service or better people. We love Old Market but the employees are what make this hotel truly special. Sandra, Mickey, and Hannah, thank you for an unforgettable weekend. You clearly love your jobs and your customers which is rare these days. You made us feel like family. I cannot thank you enough. We can't wait to come back!

Great location in downtown Omaha BUT there are homeless people that may come in during the breakfast hours. Breakfast is delicious and fresh with great hours. Beds are not my favorite. They are semi-hard and pillows aren't the best I have used. I would expect better bedding for what you pay pet night. Rooms are spacious but not detailed cleaning being done....so fingerprints from others on cabinets and high touched areas. Some staining on floor in high traffic areas. Free drinks from 530 to 730, if you like happy hour. $27 valet or $21 self park... plus a $25 incidental charge that does fall off. It is a beautiful hotel, but has areas in which can be improved. Prefer to stay here if downtown, but not my favorite. 🤷‍♀️

To be honest, for the cost, I would have expected better. One of the elevators wasn't working at all and it was so busy. Only one bank of 3 elevators for 7 floors is not enough, and when 1 never even works at all, it's even worse. The mattress here was by far the worst rock I have ever slept on. There were other amenities that I would have expected to see, but most of those were just little things that seemed to keep adding up. Each by themselves were trivial, but less expensive hotels have them...why not this one? The parking lot is in terrible shape and for whatever reason you have to pay $21 a night to park on their disintegrating asphalt. Maybe.... use that money to re-pave it? The bar and the breakfast buffet were great. The made-to-order omelet I had was AMAZING. The service desk staff were helpful, too. The location is super convenient if you are wanting to spend most of your time in the downtown area.