Embassy Suites by Hilton Omaha Downtown Old Market

At first when we got there to check in some dude was really rude and wouldn't let us check in even though we had a room reserved. But after that we got some lady she was really nice and helped us. The rooms were nice and the food was good.

Great location. All the staff were friendly. The staff that goes around during the complimentary breakfast and clears the plates are the real MVP. Liz was wonderful. Communicative, incredibly efficient check in. 10/10.

This was the best hotel staff I have ever experienced! I can't say enough good things about this place honestly. Adam, the lady's at the front desk the bartender housekeeping everyone was amazing.

Liz at the front desk was extremely polite and helpful. Even let me borrow her charger! Beautiful lobby and rooms and the evening reception is always great. To the bartender during the reception.. loved the margarita!

Nice hotel with a good fitness center, a great hot breakfast with omelet bar. We appreciated the happy hour with complementary snacks and drinks. Perfect location for a tour of the Old Market and the river.

This is one of the best hotels I have experienced in service and kind, considerate hotel staff. They get it and are providing a excellent experience for traveler. It also is pet friendly which is appreciated. Good leadership is evident!

My family stayed for one night as a mini staycation. What we liked: 1. Excellent location. You are in walking distance to several restaurants and attractions. 2. Evening reception was nice. 3. The kids enjoyed the pool. What we didn’t like: 1. Our room was not clean when we checked in. There was trash on the counter. The bathroom was not clean and full of dirty towels. It did not smell fresh. We called down and they sent someone up to clean the room. We are not sure of the linens in our room were clean. 2. There were no linens for the pullout bed. My husband had to go to the front desk to get them. 3. I was offered an upgrade for early checkin. I requested it. I received an email saying that we would not be able to check in early. Not a big deal. However, we were charged for the early check in. I called down and was issued a refund. For what we paid I was not impressed. We will be having another staycation towards the end of this month and we will be staying elsewhere.

Stay was good. Room was good, staff and location great. Only issue, watch your charges. Was hit for parking that I never used. Desk clerk removed it, but it's now on a bank hold. Just disagree with that part of the experience.

The staff, Sandra and Adam, were so so kind. Very compassionate. The housekeeping staff was also very respectful. We had a large group and there was nothing wrong with the staff. Gorgeous venue and good food for lunches.

Great little get away for the kids. They loved the thought of being able to get free snacks and pop. They made great use of the pool and even got up early on checkout to swim some more. The breakfast was outstanding.