DoubleTree by Hilton Hotel Omaha Downtown

Great place to stay, but when we arrived to check in at 9 pm, we waited for an hour for them to finish cleaning rooms. They were woefully understaffed. The woman working at the desk was doing her best and was polite considering that there were 10-15 people waiting for rooms to be cleaned and very frustrated!

We had a great time at the hotel. Even though there was a long line of guest trying to get checked in due to the Luke Combs concert in town, Dawn greeted us and everyone else warmly and made us feel like family. My grandson couldn't wait to have a delicious cookie upon arrival, swim in the pool and have pizza in the restaurant. The room was comfortable and clean, and the pool was warm and enjoyable. We will continue to make this our hotel of choice on every Omaha visit.

My stay was awesome! I had had so many issues traveling for work, I was so relieved when I arrived at DoubleTree and everything was working alright. Yamissia is amazing, she helped my stay be stress free! She made sure I was getting my diamond status rewards and is super sweet to talk to, super refreshing after a long day at work. Yamissia is 100% of the reason I would stay here again! The rooms are also very cozy, and the view is beautiful! I love the statues everywhere.

Was upgraded to a king suite for my loyalty to the Hilton brand. Unfortunately it didn't feel like much of an upgrade. The bathroom was in TERRIBLE shape and the room was clearly smoked in as evident by the plastic bag placed over the smoke alarm. Wife and I were traveling and far too exhausted to do anything about it, so I can't really lend an opinion as to the service of the employees. The parking garage was confusing. Has you take a ticket but didn't end up needing to pay anything. The lot attendant when you press the "help" button wasn't very friendly either. But I'm not sure that the garage is Hilton property.

The room was clean. Had a nice sized TV. Elevators were fast.

I almost never leave reviews but I felt compelled to warn others. The hotel is ok, perhaps a 3.5 out of 5 for most categories. Small rooms, older hotel. The awfulness is from getting an elevator room. One of the many rooms closest to the elevators that is (820 in our case). It was so loud all night, never ceasing. I can't believe they even book those rooms with the level of noise all night. This is the first 1 star hotel review I have ever left. A horrible night of sleep made the trip much more difficult.

This is a really good hotel the bed is really nice to pressure was really good and hot water was great. The fitness center will place to get a good workout in and the pool this is the first pool that I ever came through that definitely ate the light and a joy to swim in. The buffet in the restaurant really good I've heard a lot of great things about it it wasn't as what I expected because the last time they had a much bigger and larger variety of food. But all in all this is a really good hotel the hospitality was great the minute he's had no issues

Overall it was a great hotel, very nice rooms. Would have given it a 5 ★ but the ice machines on a lot of floors weren't working (though it was a super busy weekend there) & the remote didn't work very well. Other than that everything else was AMAZING. The pool was perfect! The rooms were comfortable! The staff was super friendly! I'd definitely stay here again the next time we're in Omaha!

Decent hotel with nice views of the city from the higher floors. The front desk was helpful with items that were missing from the room after checking in and that stopped working during the stay. The shuttle was convenient to the chi convention center and it is a nice walk to the Old Market district. The hotel was wonderful in negotiating a low rate for our group in return for serving the room once every 5 days. The only thing I missed from that was new coffee packets in the morning. ☕️

Staff are amazingly friendly! So is Dennis the shuttle guy. He knows his way around Omaha and gave us his card to call when we need to me shuttled. The hotel itself is a bit older but the staff do a great job keeping it clean and up to date. The bathroom was very small and toilet was gross and yellow inside. The shower was hard to turn on. The beds were very comfortable and we had an amazing view! The pool area and main lobby were very clean. I also loved how there was multiple fast elevators. Parking is $10 a night. No free breakfast. Free cookies upon checking in. The staff made my experience very enjoyable! I will be coming back in the future! Thank you!