Valvoline Instant Oil Change

Went for an oil change today. The guys working were super kind and helpful. I ended up needing my transmission fluid changed and they explained everything clearly so I knew what was going on. I will definitely take my car back in the future.

People forming the lines were a little disorganized. Gut all in all it was a fairly good experience

I've gone here for oil changes and everything has been fine. However; the last time I went, they also replaced my air filter, with some struggle. The next day my check engine light came on so I took it to O'reillys to check the code. All of the codes came back air filter related. Took my car back for Valvoline to see if something got messed up. They said everything was good, reset my engine light, and sent me on my way. The next morning the light came back on. I took it somewhere else to get it looked at and the air filter was put in backwards, fell right out, and a DIME was found in it. Good for oil changes, but I will not do anything else with my car there that may require more in depth service.

Great service, no upselling, and spoke in plain terms. Easy in and out.

The Techs are awesome!!! I have not one bad experience with them.

Waited 25 minutes, ended up leaving. No one in front of me. I don't mind waiting if a place is busy but these guys seemed to be in LA LA land. At the rate they were moving it would have taken over an hour a for a "professional" oil change with no waiting line. It might help to have an adult on the premises, or possibly just the service to expect on a weekend.

I have been going to the Old Cheney Valvoline for many years. This location is over by Hy-Vee. They do exceptional work and make sure all your car is taken care of. Lights are checked and all my fluids are topped off. The oil is good quality and my vehicle runs Great!

Herman was great! He was left to work with insufficient resources. The door to one bay was broken, and evidently had been for a while, and so there was a line of cars. They did not have the air filter I needed. They were going to charge me regular price but I asked for a discount when I couldn't find the coupon. It seems like they should have offered it because they couldn't give me the full service.

Went in for a standard oil change brought my own oil and filter in cause last time they didn’t have any in stock for a 97 civic… (pandemic) The younger feller that was working topside added around 4.5 quarts of oil in a car that calls for 3.5. Said he thought it was a four quart jug when it was a 5. Showed me the dip stick and tried to send me on my way. Explained to him that the oil was about 2 inches over the oil full marker and I’d like them to drain it a bit. After some protest they proceeded to drain it fully and redo with their own oil which came back over filled again. (Prob oil still in the filter). Couldn’t get a straight answer out of them why it was over filled for the second time. Out of frustration I left. Had to ask for my less than 1 quart of oil back from the oil I brought in with me. They just kinda walked away with it like he don’t need this… Place used to be fantastic but feel the workers are to worried about nic picking each other and trying to one up one another than actually pay attention to the work they are doing. Double check their work and make sure they don’t over fill your fluids. Added a pic of the extra oil I got out of it to make it right.

UPDATE on 10/11/2022: Still no call from Valvoline... This Valvoline has been the only location I've used to lube cars for years. Recently, I was told that there was a small oil leak, but they had used something to fix it and to not be worried. After losing nearly all my oil a couple days later, I took it back in, and they tightened it and it seemed to be better. My next oil change, exact same thing. Within a couple of days, it had drained nearly all of my oil. I took it to a mechanic who informed me that somebody had stripped out the oil plug threads and put on a "one-time use" stop-gap plug, to be used until I could replace the oil pan. Valvoline did NOT tell me that - only to check it in a week or two, because it was a "small" leak. It was NOT a small leak, and Valvoline never told me that I needed a new oil pan. Why? Because as the only place I took my pickup to, it pretty much had to be their 'mechanic' who stripped it out, then nearly cost me my engine for stating it was just a little, slow leak. Now, I've been trying for over a month to get some action on this by filing a claim. They will simply not call me back. The manager is either away from the store, or the area manager isn't available, but "will call me back." This began w/ my initial claim on Sept. 27, 2022. After multiple calls in, I'm currently on hold while the agent is "trying to reach" the area manager. Once again, I just received the story that the area manager is not available. They will call me back. They will not allow me to escalate to their supervisor. If they can show me that it was not their fault, I'd be reasonable. But the fact that they keep playing this game and not calling me back is simply unacceptable. It's no way to treat a customer.