TruGreen Lawn Care

Impossible to get in touch with anyone locally. And so far no one has showed up to treat the lawn. Poor service so far. Hopefully someone is able to come soon. Should have just treated lawn on my own. Very disappointed... Will update if ever send anyone.

The actual lawn work they do is really good. That being said they are a straight up NIGHTMARE when it comes to customer service and organization. One rep said its only an auto bill system the next one said we can just have bills mailed, they oh wait no its autobill but since we were told wrong we can do the direct bill. Just kidding we will auto withdrawal anyway. You will call to cancel a service or postpone and they will come anyway. They will randomly schedule you without telling. It is the worst experience when it comes to customer service ever. yes the lawn looks good but id rather do it myself or hell not at all

Trugreen over treated my grass to the point it burned up. They were advised to let me know 48 hours in advance they were coming to treat the yard so I could clean up the yard and assure the back gate was open free of the dog. They failed to contact and refused to return to treat my backyard. Worthless and pushy!

The actual treatment on my lawn was good, but, they literally call/text/email incessantly. I owed $50 and they called me daily, DAILY from two different numbers. When they have an appointment with you they text, then call, then email. Even if you confirm that first notice. Worse than a collection agency. They offered to lower my price of my service, #1 if you could have been giving me a better cost before now, why weren't you without me complaining? #2 No. I probably got 30 phone calls in 2 months from them.

Service automatically renewed itself without my authorization. I called to cancel and was placed on hold twice for a lengthy amount of time (I'm sure hoping that I'd hang up) then when rep came back to say I was canceled I was not given a cancelation number or any proof. System will not let me remove my credit card info. Very bad customer service.

Used the service for two years hoping that the magic would kick in at some point but we cancled them for leaving our gate open and letting our dog escape. The main issue is that the lawn has more weeds and spotty patches then before they started. The service wasnt cheap in any way and ended up being a giant waste of money. Could do better with menards fertalizers.

#TruGreenFail First they charged me for an appointment that they canceled and never performed. Then Ryan called and begged for another chance; he'd "walk hand in hand" to make my yard great. On the 'second chance' they burned a big brown patch of grass beside my front door. Now, they won't return my call, and I haven't seen the refund for the work they did not do.

We had a thick lush lawn but hadn't done much as far as fertilizing or weed treatments so decided one year of TruGreen would be just what it needed to make sure it was at its best. BIG MISTAKE!!! Our once beautiful lawn is now mostly dead, as in a dried up brown wasteland. A "professional" lawn company killed our lawn.

I have been a TRUEGREEN customer for close to 10 yrs. I've never had any problems or issues. I did, however, receive a bill for a lawn treatment. I ALWAYS pay the full amount at the beginning of Spring. I could not figure out why I had recvd this bill. I called customer service and talked to Donna. She said I owed the bill! After a long conversation, she said I STILL OWED THE BILL!! I asked her if she wanted to lose a customer of 10 yrs? I said good bye and hung up. I called a dif number, talked to COREY. What a dif in attitude!! Told him about the bill. He asked me questions and did some checking on my past cust history. He said WE DONT WANT TO LOSE A GOOD CUSTOMER OF 10YRS! He said there must have been a communication problem on their part and would drop that charge! COREY IS WHAT CUSTOMER SERVICE SHOULD BE!! DONNA should look for a different job.

Don't get hit by one of their vehicles. They are insured by a scam company who will not pay you. We've been battling this company for months only to now give up and file through our own insurance which I'm sure is what they intended us to do.