TruGreen Lawn Care

They are very efficient. A call ahead a day before they are scheduled to come out to perform the scheduled work. A work order receipt is provided in my door after the work is completed to let me know what they did. They place a flag in my yard to alert me and neighbors of caution for people and pets. if I need a follow up, they come out quickly to handle any concerns. My yard looks great because I have had them aerate it a couple times. Helps with weed control.

After their most recent treatment on 6/17 my lawn is now brown. My lawn looked great previously, but is now the worst looking lawn on the block. It has rained every day for the past two weeks, so it is not due to lack of water. I have been unable to get anyone to come back to look at it.

We hired TruGreen to fertilize and control weeds in our yard this year. Since they have been taking care of this our yard looks worse than it did before they started and we have weeds all over our yard. Also, they have a note on our account to inform us when they are coming so that we can get our dog out of the yard, this has never happened. Today took the cake, spoke with a rep for them this morning regarding the application that was to be done this morning. The rep stated that they have a note on the account to call before they come out. Never called and found that they had been there aournd 11:30, I went home from work to let our dog out at 12:30 and found that they had been there. Would never recommend they to anyone ever.

Great service. Staff is dependable, friendly, courteous and helpful. Since we have been using TruGreen, our lawn looks great. They always provide us with helpful tips after they finish the work.

My daughter came over the other day and complemented our lawn. She loved it so much that she wants to have her lawn done. I told her that TruGreen will give you a reminder call before they come to service your lawn. The specialists are courteous and announce when they are there to service your lawn and they also take the time to tell you what your lawn may need and ask if you have any questions for them. If we are not home they also leave a detail summary of the serviced that was performed that day. I have even had neighbors that love our lawn and have chosen to use TruGreen.

This lawn service has really gone down hill. They used to be great. My lawn look great. This last year they were sooooo focused on spraying for mosquitoes and ants. I'm not even really sure they ever sprayed our weeds. Our lawn looks TERRIBLE. THE ONLY GREEN IS WEEDS... Don't get this service if you want green grass. Lots of weeds...they are your guys.

We've used Trugreen for several years and loved them but something has really changed! Received a statement that is double the amount we've ever paid, charged for an application on 3/18/2021 but no sign in the yard and no paperwork in the door with information about what was applied. Maybe it wasn't applied? Have attempted to call Trugreen 4 times to dicuss this situation and the billing. The automated system states the wait is 3 hours but leave a call back number and your call will be returned in the order it was received. We left callback numbers all 4 times and no one has returned our call. Very sad to see a business we enjoyed for several years decline. Customer service was always top notch from the rep. on the phone to the person who applied the weed control. Would like to reconsider using their service if we can reslove these issues but no one to talk to.

By keeping your customers informed by text and doing the services they pay for keeps your customers happy and your business showing in a positive light.

Have used this company for 2 years previous, and on the 2nd application of weed control this year the applicator decided our lawn was 3x the amount that I was quoted and prepayed for the year. I asked for a District Manager to call because the whole encounter was not professional- and was told after waiting on hold for a long time that I would have a call within 48 hours and I still have not received a call back from them and its been 2 weeks. Very unorganized and not customer friendly.

If I could give zero stars I would. After having their services almost 4 months now absolutely no change to my lawn whatsoever. All the service invoices they sent me said their workers only did 1 minute of work for which they charged me 50+ dollars. My most recent "service" was reschedule 3 times yes 3 times for no reason and when they finally came out today they walked through my front lawn with no sprays or equipment or anything for 30 seconds and then left and left me with another 50 dollar "service charge". Then I go to call customer service because their chat function on the app doesn't work, big surprise. My call is disconnected (I got hung up on) 3 times and each time I had to call back was another 20 to 30 minutes on hold before I even get to talk to anybody. When I finally get to have a conversation with somebody I tell them I'd like to cancel my service and the reason why and they didn't try to rebuttal or save my business at all they just told me I wouldn't be charged for today's service and all services going forward would be cancelled. How are these people still in business if this is how they do things?! 0/10 would never recommend to ANYBODY EVER!!