TruGreen Lawn Care

Initially, there were some bumps, hence 4 stars, with scheduling & confusion over where front yard lot line is. But, calls to customer service took care of that. Thanks, Jennifer & Zack. I was home when my most recent lawn care service was done so I got to talked to with TruGreen tech, Gustavo. He was professional, courteous and answered my questions.

My most recent experience with Tru Green was a positive experience. Our lawn has been transformed this summer. I appreciate the timely manner that they visit my property and the results have been outstanding.

There is nothing to rate here. TruGreen took the entire contract money at one time, they provided ONE good service, they did not cancel service when requested & they bounce you all over the United States when trying to contact them. Their "attempt" to save money is PATHETIC. They have ZERO Customer Service & it is IMPOSSIBLE to contact a local rep. I rate them just as bad as the GOVERNMENT.....and that ain't a good thing. We have switched to a local service & it is like going from a nightmare to a sweet dream.

TruGreen always calls ahead of time to let us know they will be out the following day! They leave a review of what they found in our lawn and what types of treatments they preformed. We appreciate both updates!

The specialists are always friendly and courteous in the performance of their jobs and when asked questions about various lawn topics. Our lawn is very healthy and has improved each year we have used the TruGreen service.

I have 1 year old sod and have the 6 step process done. I have supplemented with 2 rounds of milorganite, gypsum, and humic acid to help the soil yet I still have the worst looking lawn on the block. I have called a month ago and they said my yard had some disease that would go away after they fertilize it. Since then I have aerated and over seeded yet the grass still looks hideous. WTH TruGreen? Make my yard green an I'll remove this post.

I tried using them this year for my lawn care. I have weeds in my yard that I have spoken to them about twice. They aerated and over-seeded, but didn't do over 1/3 of my yard. I purchased their top of the line package and am very disappointed.

TruGreen helps to keep my lawn looking healthy all year. The specialist is friendly whenever I speak to him. The specialist shows up at a decent time, which is important because we have a dog and she barks whenever she sees anyway near our house. I feel we get a good value for what we pay for.

Very, Very disappointed!!! First off, I have had great difficulty in dealing with the main office. I called to set up a plan and was given quite a run a round. I got called back five times the same day with five different people asking the very same questions. Don't they keep records or share info? I was called a 6th time that same day, as I recognized the number and was at that time exasperated by this ridiculous incompetence I answered the phone "how can i help you this time" and was promptly hung up on. I should have cancelled then After a summer and fall of treatment, aerating and seeding I am no better off than I was when I started. In fact, the yard is by far worse. It is dirt. I followed the watering instructions to a T .... I am an very detailed person. I asked question, I raked up twice a week so as the leaves in the fall would not hinder any growth. Still, any grass that grew died quickly after germinating. I'm done. After talking to the collage educated, nice folks at Miller Seed here in Lincoln I will be following their guidance and doing the work myself.

Horrible customer service. Tried to cancel service last fall and they automatically renewed. Tried to cancel appointment when received email that they were on their way. Service tech already arrived at house before email was sent. Service tech lied on statement that he rang the door bell. He did not ring the door bell. Customer Service will only refund half the amount not the full amount like the first customer service agent said. They lie and just take your money. Awful customer service!!!!