Texas Roadhouse

BAD CUSTOMER SERVICE,..last night my family and I were excited to have dinner at the grand island TRH, I Was waiting in line to check in and the girl at the front desk was talking to another worker so I just wait in front of them, to check in, they keep talking and doing something in the computer, another person comes in the door and right away she check her in, even though I was there first, then I said I want to check in for 9 people 4 adults and 5 kids, she ask for my name and said the waiting was 25 minutes, we waited 40 minutes to be seated and they only gave us one table for 4 people, I went to the front and told her we need another table we are a group of 9, and she said "I'm sorry I didn't hear you" even though she saw all of us!! Then I asked can we get another table? There was two available tables there, and she said"no you have to wait another 45 minutes!! When we already waited 40 minutes!! I told her we can't wait another 45 minutes and left. She never tried to fix her mistake. We went to red lobster instead and had really good customer service there as always!.

The steak was delicious and perfectly cooked. The rice, dinner rolls and salad were wonderful as well. My shrimp portion of my meal they forgot and didn't get it for 10 minutes. All in all wonderful considering.

The Food, Service and atmosphere was exceptional. But the Service l received from my online order and the response from the Manager was Horrible. If you spend your hard earned money, you expect to get what you ordered. Not be told we're understaffed and we're out of strawberries for the cheesecake. Why not make that known while ordering, So as a paying customer, I have the option to either proceed with my $70 + order. Or choose another item. Thanks.

My other half had "Fried Catfish dinner" he said was very good. I had dinner special of "6oz sirloin and potatoes" very good!

Thank you for forgetting my silverware. I love eating hamburger steak with sautéed onions and mushrooms with my fingers. Thats really my favorite way to eat the green beans...you need to give that tip I left to the cooks, you sure don't deserve it at the pickup window.

We frequent the Texas Roadhouse often, and usually have great and speedy service. Last night we were sadly disappointed. It took us 3 hours to get our food as we watched tables fill up, get their food and leave. Our order was promptly taken, drinks bought out and even received our appetizers and salads, then the wait. The server came time and again, apologizing and saying it would be right out, yet nothing. He then told us there was a back up in the kitchen but they were getting caught up, note people around us were getting their food. Finally, after over 2 hours he came and apologized saying he had put the order in wrong and the management had moved our food to front of the line. After 30 more minutes we received our food. Yes, the food tasted good except my husband got a baked potato instead of a sweet but he didn't want to complain and wait any more. No manager ever came to our table and we were only given a 30% discount after our server said he would see what he could do and then he came and gave an odd excuse as to why that was all he could do. The frustration is the many lies we were told, as we patiently and graciously gave our server the benefit of the doubt, and why did no one in management come to acknowledge what happened or even ask us if everything was OK? We will think twice about whether we want to try eating there again.

As usual the food was excellent! They were extremely busy but they handled it well. Make your reservations ahead of time through the app. Get texts when they are ready for you. Inside dining is open.

So it saddens me that I have to report negatively because texas roadhouse is my all time favorite but unfortunately the same standards don't hold up to the reputation. I put 3 stars because 2 of our 3 meals were great but the third one was a disaster. My daughter ordered no mushrooms on her road kill meal they took it back and 1 min later they brought it back they scrapped off the mushrooms threw a new piece of cheese on top and threw it in the microwave so then her fries became mushy and nasty. Not the kind of service you would expect from a place who charges what they do. Our waitress came to our table to take our order and then didn't come back after that. I would understand if they were super busy but it wasn't as busy as a Friday night and even then I've had better service. We watched as our waitress and 2 others sat at the bar chatting with a gentleman and eating. Not very professional. I spoke with a manager about it he was nice but the quality and customer service standards need to be reevaluated. It's sad to say we may not go back.

Very good steak and exceptional service. A lot better than what I had at Texas Roadhouse in Rialto CA a week ago

I enjoyed my experience here. The food was delicious! I had Dallas filet with house salad and loaded baked potato. Service was excellent!