Two Men and a Truck

Great move. the team did excellent work and moved everything faster than expected despite my house being less prepared than i had intended it to be. The were very respectful and performed their work professionally and with care. The crew had a great attitude and their comradery and humor was infectus and made what could have been a stressful event into something as enjoyable as i think it is possible for a move to be.

The movers were kind and were able to get things moved. However, they chipped our table because they didn’t put a wrap on it and it is scraped. When they moved furniture into our new house, they scraped the wall and didn’t tell us. The lack of communication of harming our property and us just finding it after they leave is perhaps the most disappointing part of this moving company. Dealing with their claims department is a nightmare. We still don’t have any resolution and we moved over a month ago. Find somewhere else that prides itself on better customer service. Update: They only have one person who makes up their claims and customer service department. I was only able to get in contact if I called. The company has a 30 day claims policy for the customer, but no policy for how long they take to solve the issue. It’s extremely disappointing.

Had a very great experience!! From the call to finish, Made it so much easier for me.. Not quite sure on the names but those guys did a wonderful job 👏!!! Very professional and were done in no time..Would definitely recommend TWO MEN & a TRUCK..!!! Thanks again 👍 …

Very impressed with the communication for the move. There was a message sent to remind us of the pickup time. They called in route with an ETA based on traffic. Carlos T. was flexible and very helpful during the move process. There was a verbal follow up to make sure we were satisfied. Would recommend this company for anyone looking for a smooth move!

Great service! We needed to move furniture to our daughter out of state and Two Men and a Truck made it easy!! Duane was really helpful in working out the shipment details. Really appreciated Carlos and Justin's expertise and care in loading and delivering everything! Will definitely use this company again!

I have used two men and a truck at least four times previously to this. They are, by far, the best local move trucking company that I could recommend. They took our stuff to storage last Friday and they will be delivering out to us when our new home is built. They are professional, on time and offer very good value with their service. We would not hesitate to recommend them to any of our friends and family.

We had Jonathan, Mason and Jaime help us move. When they arrived, we told them we'd like it done in 5 hours if at all possible. They were fast, efficient and careful with our things. Very impressive and very appreciated! I'll definitely schedule with Two Men and a Truck for my next move. Thank you!

I cannot say enough high praises for the team (led by Seth) I had from Two Men and a Truck. I actually had three men which was fantastic for cutting the time it took to move me from my house into my apartment. They were on time, kind, respectful, very efficient, engaging, careful with my belongings and friendly. I was impressed with the short amount of time it took them to disassemble and reassemble my king sized, heavy bed. They treated everything as if it were their own belongings and were extremely honorable. It was a joy to have them as my movers and it made the experience so much easier for me to bear. I highly recommend their services!

I used Two Men and a Truck Council Bluffs for my move to About 3 hrs away. We packed out $600 TV back in the original box with the foam. I pointed out to the movers that the TV box was the actual TV when they arrived. The TV arrived broken and when I filed a claim with the company they have not responded to the claim or my emails asking about it. I am severely disappointed!

I am writing on behalf of my cousin who doesn't have a computer - just a phone, and we have a pretty lengthy story to tell. My cousin contracted with Two Men and a Truck for packing services and for loading services into a U-Haul. From day one, things did not go well, at all, to say the least. The packers all said they were "new to the job" and the person who was supposedly the one in charge said they had been on the job less than a week. It quickly became apparent they didn't know what they were doing, which you will see in some of the photos below. The supervisor didn't check up on the new employees and by the end of the day, they said they were finished even though they forgot to pack numerous items. My cousin called to complain and Two Men and a Truck sent a second crew out the next day, saying they would not charge for it. However, several days after arriving at our destination, my cousin's credit card was charged without her authorization. The second day crew also left several items unpacked that were marked with bright post-it notes that said "Yes" (they were instructed to pack anything labeled with a "Yes" sticker) and upon arrival, we found items that had been marked "No." When the loaders arrived to load the truck, they exclaimed about how poor the packing job was and called for backup to repack several items. Of course my cousin was now paying for time to repack things that should have been packed correctly the first time. While the person in charge of loading had an amazing work ethic, he was a very young man who had only been on the job less than a month. His single helper did not speak English, so we were unable to interact with him. Throughout this entire nightmare, all of the workers seemed to be rushing as much as possible because they "had to get to the next job." The final straw was arriving at our destination and finding several items broken or damaged - including items that were expensive and cannot be replaced. You'll see in the photos below that the bottom and top of furniture was not wrapped or protected - only the middle. An expensive decorative screen my cousin bought while living in Japan was not wrapped at all and was just tossed on top of the items in the truck. It was too far back for us to see it after the truck was fully loaded, and it was heavily damaged. Upon arrival, the unloading crew remarked they had never seen such a poor job of packing, and we discovered very few items had been labeled as to their location, making the unloading an excessively long process while we figured out what was in the boxes. Currently, the franchise is saying they want to repair the damaged furniture, but it my cousin's opinion that because much of it is Danish teak, which is no longer available, repair is not possible. She overpaid workers to unpack and repack, items were damaged, she is requesting a reasonable refund and so far, the only communication she has had is that they want to somehow manage repairing her items from 1,500 miles away! We would not wish this nightmare on anyone else. If negative stars were possible, we would use those!