Shadow Lake Family and Cosmetic Dentistry-Chris Foix, D.D.S. P.C.

Thank you all for the great service. It's been many years since I saw a dentist. A very good experience. Another very good experience. Thanks Thanks you for the great service.

I am so mad with this place. When we were there everything was nice, but then we had an issue with our bill and they refused to work with us. (Note that they only offer the most expensive fillings available, and don't give options for anything else, so watch your insurance. Ours didn't cover the more expensive filling, and as this was my first cavities, I didn't even know there WERE options.). I had to pay $200 up front for the procedure, and then got a bill later for another $200, all because of the type of filling they used. I asked my HR rep to look into it, and the only suggestion she had was to see if they would write it off since no choice was given, and no one mentioned the extra charge up front. They refused to work with us at all, though, so we won't be going back. Terrible customer service. It's a shame because up till now I really liked the place. Dentist and techs were all nice, but if they can't help out where it really counts, then it's not much of a "family" dentist. They were very upfront about the billing originally, too. They let me know "exactly" how much it would cost me with my insurance beforehand. But they just left out the other $200. How slimy, and underhanded! I feel cheated. So, I guess they'll get their $200, but it cost them what would have been two (working on three) lifetime customers. Bravo, Shadowlake Family Dentist. Way to fail at math and customer service. Edit since they replied EIGHT YEARS LATER: Way to miss the point. They said that they checked with my insurance before they quoted me the initial price. So, they either did that, or they didn’t since my insurance did not cover what they said it would. But, even besides that point, when asked to be flexible and work with us since you’d mis-quoted by HALF the cost, or risk losing customers, you chose to lose customers. I can’t imagine $200 was as big a hit to your company as it was to my family at that time. Thank goodness we’re in a better spot now and have been happy with Capeheart Family Dentistry ever since leaving this place. Since it took 8 years to even offer this weak “Blame someone else” response, it’s clear you guys haven’t gotten any better at customer service. Weird since dentists are a dime a dozen in this town. You’d think you’d up your game.

I have been going here for 8 years now. I think the staff is all wonderful. Attentive, professional and on time. Highly recommend them!!

Dr. Foix is amazing! Very gentle and nice. He is very good at what he does. My smile looks natural and so much prettier than it did before. The office staff goes out of their way to make me feel comfortable. The receptionist does a great job of informing me of what my insurance coverage is. Dr Foix is a rare gem. So glad I found Shadow Lake Dental.

Have gone to Dr Foix for 20 years. Moved to Iowa and still going to him. All the help does great job on teeth cleaning, courteous, clean, covid conscious, professional. Gentle so recommend for children.

Absolutely professional and awesome. Our famy loves Dr. Foix and Shadow Lake Dentistry.❤️

Always a great experience at Shadow Lake Family and Cosmetic Dentistry. Myself and my 4 girls have been going here for 10 years. Dr. Foix and his staff are top notch!

Dr Foix and staff worked with me the day before my implant to make me comfortable with the process. Everything went smoothly and I was very happy all is well.

My husband and I have been pleased with Shadow Lake Dentistry for several years. They are very well managed, extremely clean, and have great staff. Highly recommend.

This is posted on half of my husband Tim who had two root canals. He reports that in spite of the complexity of the work done, the appointment went without problems. He says he has experienced no pain or discomfort. Dr. Foix is a great dentist.