Roto-Rooter Plumbing & Water Cleanup

Jared was super friendly, helpful, on time, hardworking and knowledgeable. Had a washer drain that wasn't draining well, he was able to get the pipes flowing well again. Roto rooter also picked right up when I called, no waiting on hold and they called me when someone was available before my scheduled time. Excellent company and people, will be using them again if the need arises!

Joseph with Roto Rooter was extremely helpful and took care of everything we needed done.

Seth, Lucas and Nick all did a great job replacing an outdated tub drainage pipe and cleaning out the line of debris. I was very pleased with their speed as well as their willingness to explain the work they were going to do. The service deserved 5 stars. My only complaint had to do with some communication issues from the dispatch/management office. Each of their phone calls would go straight to voicemail (one dispatcher told me they were working through new phone system issues). Also, on the day we had a tech scheduled to come out the first time, he did not show up when we expected and we had to call the dispatch office a couple of times to find out what was going on... only to find out that we would have to wait another day for service because another job had taken longer than expected. I understand that these types of issues pop up but I do wish the dispatch office had been more proactive about what was happening.

Nick and Luke were so friendly, efficient, and pleasant to work with! They answered all my questions about what had gone wrong in my pipes and the best way to prevent future issues. I would recommend them as technicians anytime! I do think for the amount of work that was required the price was a little high, but appreciated that it was completed so quickly.

Excellent service with very qualified technicians at a reasonable price. Highly recommend.

Our Service Technicians were absolutely wonderful! They were courteous and very knowledgeable! However, the system used to book a service is absolutely HORRENDOUS! When given a window of service time, they either text you or call you or both (which is great!) BUT, you ONLY have 3-5 minutes to respond. In our circumstance, their calls did not ring, but instead went right to voicemail. When texted from the dispatch, I responded immediately. Their dispatch said I did not because they did not receive it. When asked to call back, you call the main number, wait in hold, then they transfer you to dispatch , where you wait on hold AGAIN, for at least 10 minutes! This will NEVER get you in to be able to respond in 3-5 minutes! When you don’t respond, they reassign the technician to another call. This happened to us 3 times! We waited for 20 hours for someone to show up to help with clogged sewer drain. If they changed the way you could book an appt, then I would recommend them, otherwise save time and hassle and book someone LOCAL!

Very helpful and came out quickly in the evening which was nice. Figured out the problem fast and resolved it with no surprises. The only knock is they are a bit expensive with a flat rate. 6 month warranty helps but it was a little high to unclog a drain. But maybe that's the trade off for a night call? Outside of being a little costly, i have no complaints and would at least suggest them to others.

Overflow floor drain in basement on thanksgiving morning and hosting the whole family in afternoon… Jared came to the rescue within 2 hours of calling, the flooded basement was drained and water was back running in the house within an hour!

Received same day Service. Francisco and his intern Austin were very prompt and professional. Very hard workers!

Showed up within the time frame that was promised, the tech was professional and friendly. Thank you for resolving our issue!