Roto-Rooter Plumbing & Water Cleanup

My wife and I are new homeowners who just had a plumbing disaster in our basement just 3 months after moving into our new home, and 2 weeks after our first child was born. Our main drain overflowed! Robert Pond arrived promptly WITHIN the hour, he made us feel safe, reassured us we would be taken care of, was informative, explained the company process, and provided an accurate ETA of the individual who would be fixing our basement drain. Before he left for the day, he helped us initiate the process of filing our claim with insurance and articulated the areas affected by the water damage. We are so green that we didn’t know what to do! Thankfully, Robert held our hand through the process and provided us a peace of mind we desperately needed. Our tech Lucas arrived within the ETA Robert provided and informed us of the process needed to fix the drain. He got to work immediately and fixed our issue within a couple of hours. He informed us of another individual who would be inspecting the drain and locating the source of the failure/overflow. Terry Reeh showed up not long after Lucas finished snaking the main drain. Terry showed us a video image of roughly 3ft worth of roots that had grown through the piping. He tracked the issue down promptly and gave us his card and a quote. He also provided information on financing which will be much needed since insurance doesn’t cover these types of repairs. All-in-all, Roto-Rooter is a company my new family and I plan to use for many years to come. The level of service is something I myself, who has worked in customer service for over 10 years, have never seen. Each member of this team was informative and valuable. I hope many people see this review and make the right decision to choose Roto-Rooter for all of their plumbing-related needs! Thank you Robert, Lucas, and Terry! My wife and I are forever grateful for the help and service you gave us today. Words can not express our gratitude.

This was the easiest service to book! I did it online at night and they had someone over the next morning! Our serviceman was so sweet and completed the job quickly-will definitely recommend them and use them in the future!

The folks at roter-rooter are phenomenal! A very nice lady came by to inspect the bathroom and diagnose the problem. She determined it was an emergency as there was sewage backing up in our shower drain. She also gave us advice on how to ensure that our drains were kept clear. Within an hour two professional gentleman by the names of Brandon and Jared showed up. They took care of the issue in a very timely manner. I appreciated their professionalism and speedy service. I also got a $75 coupon that I used toward purchasing a gallon of their drain degreaser! This was the worst plumbing issue I’ve ever seen! They are available 24/7, 356 days per year even on holidays!

They were very prompt and courteous. Highly recommend. Very thorough and easy to work with. We called with an emergent situation and they were at our home within an hour.

The tech was helpful. Knowledgeable very kind and personable. He was able to diagnose the valve is due quickly, get the part needed and repaired and recommend additional services to improve maintenance of the water heater.

These guys are amazing! They were at my home within the hour and gave me a fair price. Plus, their work has a 6 month warranty. Will definitely use them again!

The technicians were nice and friendly. They explained the problem, what they did and told me how to correct a pipe problem when I do future replacement. They also did an additional service which was not initially scheduled during the appointment setup. I greatly appreciated them doing the additional work while there.

The 2 men that came to our house were very nice and professional. They cleaned our drains quickly and did a great job. The only reason for the 4 stars instead of 5 is because the office told me they could have someone out in 1 hour, but it took 5 hours for someone to arrive.

They communicated really well. Let us know time frames for arrival and gave a 30-minute heads up call. Jeffrey was very professional and helpful with questions. Had a tricky old drain that was no problem for them. 6 month guarantee is also great.

I had a major backup of sludge overflowing my basement’s drain and Roto-Rooter was on TOP of it within the hour that I called them. I couldn’t be more pleased with the professionalism and team that was brought over to my house. A technician was there to fix the issue along with a water damage specialist and plumbing inspector to check things out for me as well. They were all super knowledgeable and left me feeling great about the repairs they completed at my home. I will definitely be referring them to everyone I know!