Genesis Health Clubs - Westroads

I originally signed up for membership at the cass location with an employee named Matt. I was told at the time of signing that this was a 14 month contract. I was never given a hard copy of my contract, until today when I went to try and cancel it. I used the membership a handful of times before deciding to not return for the rest of my contract because of how dirty the location was and a lot of the equipment was either broken or missing attachments. A couple months into my contract, a membership add on was added to my account without my knowledge. After noticing this add on, I attempted to cancel the add on 3 separate times before it was finally cancelled. Fast forward to today, I went to the cass location to cancel my membership and was told that my contract was for 18 months and there was no such thing as a 14 month contract. I was told I could go to the Westroads location to dispute the miscommunication with Matt would had originally signed me up. Matt was busy when I arrived to the Westroads location so I talked with Geri, the club manager, who was very rude. She kept interrupting me and simply reading a contract from her computer screen word for word instead of listening to my situation. She told me that my only option was to pay a $100 cancellation fee plus membership fees for the month of October as a 30 day notice. The communication when signing up was very misleading and sneaky. I am highly disappointed with my experience with Genesis Health Club and would not recommend this gym to anyone.

So far a very disappointing experience. Since re-joining before the end of 2021, I've visited eight times on various weekdays, usually between opening and 730a, and weekends between 1p and 4p. Wait to use a lane in the pool has been over 30 minutes all but once. Twice the steamroom has been completely offline. The jets in the hottub have only worked twice out of eight visits. Today, the pool was flagged as closed "until further notice". Asked staff if there was any anticipated time for reopening, as swimming is the only reason I purchased membership; Rep. didn't seem to care or try and find any answer... just said in passing that a part for the heater was broken and could take months to repair/replace, and then walked off. Past that, the towels are tiny and scratchy (walmart black friday bargain bin), and the only scale to weigh yourself is out in the middle of the exercise floor... or so I was told when I asked. Rep couldn't be bothered to show, and frankly the thought of weighing myself out in front of everyone on the exercise floor wasn't very appealing. So far, less than a month back in, and the experience has left me with little more than regret. I'll update further as my membership progresses; Glad I only went with the 6 month package this time around.

I had used this gym a handful of times before the renovation and it fit the bill fine. I was excited to hear about the renovation as most of the Genesis gyms in Omaha are looking somewhat tired. After going the first time once they reopened I was informed I would have to pay an extra fee to use this gym even though I had access to it prior. My monthly membership would cost more than Lifetime and some personal training gyms now. I am very disappointed that after being a member for 3 years that I need to almost double my membership to use one gym.

I have been going to the westroads location for over three years now. Now that they have finished what they call upgrades they want me to pay more for a premiere package to be able to work out there. This is also after paying a once a year fee called an enhancement or upgrade fee. Also when me and my wife signed up with club genesis they told us about all these great renovations coming. The reality is that they brought a sub par building and facility up to par. That’s it. It looks nicer and they got the smell out of the locker room.

I’ve been coming to this location since it reopened after the remodel and absolutely love it. The classes are engaging, they have different kinds of events, and the weight area is always clean and organized. The staff has always been friendly and helpful, and I often times enjoy getting a shake at their shake bar after a work out. Highly recommend this gym!

I think this fitness place is great for a person who is looking to start a new lifestyle for getting in shape.

Where to begin, I have a similar review to the other negative reviews. My membership was frozen during covid while I waited for renovations to be completed. I have been a member for about 8-10yrs. I went back to the gym in 2021, excited to see the renovations and unfreeze my account. I was informed that now it’s a premium club and my fees have doubled. This certainly had never been communicated during the renovation process or anytime at all. I filled out the contract and opted for checking withdrawal for payment. I didn’t have my checking info on me so I told her I would call back later with that info. I thought about it more and decided not to call with my checking info and not to return to the gym. A month later they started charging my credit card they had on file from when my account was froze even though the updated contract didn’t have my approval to charge my card. At no point did I receive a call asking for my checking info. I emailed with some corporate contact who eventually cancelled my account and waived my cancellation fee, I still have that email. I then disputed my credit card charges because I did not authorize card charges on the contract. Today I got a call from the gym telling me I owe them a cancellation fee because I didn’t give a 30 day notice. That is false since then corporate contact I spoke with told me he waived my cancellation fee and “no further payments are do”. I told the gal I talked to today that I have the email if she wants it and she said that the email doesn’t matter. I politely told her I wouldn’t be paying anything since I never returned to the gym after the day I initially went back. She told me they would call me every 2 weeks until I pay a fee that I was told was waived. The gym is fantastic, it’s the management that isn’t.

Genesis canceled my pre-existing membership a while back. I had put a good chunk of money down and had a good monthly rate when it was 24 Hour Fitness. I went in and questioned them about it. Logan reached out and told me that they would be able to get me something similar. I’ve been trying to reach Logan for 3 months now with no returned phone calls. I’m kind of curious to see if someone over there will see this review and ask Logan to check the notes on his desk. Maybe I’ll get a call.

Great gym and helpful staff. Love that there's no wait for equipment and there's something for everyone. Free weights, machines, crossfit area, basketball courts, pool, steam room, sauna, childcare...definitely my workout home

Gym has almost all the amenities you need, weight room, pool, tennis and basketball courts, locker rooms with showers. The only thing missing for me was the sauna room. Customer team has been nothing but helpful and courteous.