Enterprise Rent-A-Car

Had a minor issue that was taken care of efficiently, politely and professionally by Joel as we returned our rental car at Eppley Airport. We would definitely use Enterprise again. Joel changed our 4 star to a 5+. Thank you Joel!

Car pick up at Omaha airport was smooth and return was also very effective. Any billing errors were corrected with positive attitude and made this process easy. Car was also maintained well. Overall I am happy with my experience.

Easy pickup and return. Our vehicle was very clean and easy to operate. Wonderful staff.

We had an excellent rental experience and the person who runs the Sioux City airport location provides outstanding customer service.

They had a car which today can be the biggest blessing, nothing special a small buick, I was asked if I wanted GPS, I said no I had my phone then upon checkout and after I left to fly home I was charged 17/day for a GPS the car didn't have. I inquired last Friday to have this removed. Have not heard back. Was probably an honest mistake but find it odd upon receiving the bill and inquiring immediately I have not heard back in 72 hours. My lesson learned is to see the invoice before "agreeing to leave". After sending them the email they corrected the issue about a week later. While not what I consider prompt on an issue, it was at least resolved.

Was very pleased on the process of picking up and dropping off my rental car with Enterprise. They were all courteous and nice. Easy to pick up and drop off! I would use them again.

Rented out of omaha. Car leaked oil was told to go to a different location to switch car out unfortunately it was a small location without extra cars. I ended up driving back to omaha without issue. Rep ended up removing one day of charges due to issues. Giving 3 stars because it would have been nice to not have to drive out of my way to be told they didn't have a replacement vehicle.

Kyleigh went above and beyond to make sure I had a great rental experience a few weeks ago. It was my friends birthday and she wanted to make sure we had a spacious, beautiful rental. This is why I choose enterprise!

Professional and prepped staff. Turning the vehicle on was different. The young lady totally ignored me. I had to stand in front of her to get her attention. This was after she went to the vehicle that came in after mine. I do not know what was happening with her, but that was not the way to influence customers. Otherwise good experience.

Closing early (Enterprise at Omaha Airport) is unprofessional and unethical when you have a customer with a car reservation for just before closing. I showed up shortly after midnight and nobody was at the desk or in the garage even though the stated hours of business are until 1 am. I even called and was assured that someone would be there. My call to the main Enterprise number yielded no help and no apology. I ended up wasting about an hour in the middle of the night and ultimately paying about 4 times higher rate from another company who at least bothered to stay open until closing time. When I came back through 3 days later and complained, I again received no apology or offer of resolution and was told "ya, they leave early usually". Ridiculous!