Premier Toyota

Went in for a service when our door handle loosened and came off. They took care of us right away. They were super friendly and gracious. Thank you Premier Toyota!

We pulled in on Friday at 4:40pm on our way back to Michigan. There was a noise that we needed to get checked out. The people here were great. They brought our car right in, diagnosed, fixed our car & had us back on the road in 20 min..

Was traveling and had an oil leak issue. Took in early AM and met Lois Mitchell, the Service Manager. Explained that I was traveling and what my problem was. After explaining, she says she remembers a similar issue in 2011 with one of her customers. They inspected my vehicle and are 95% sure that is the issue. The only problem was that it would take a couple of days to get the car in and parts ordered and we did not have that kind of time. Fortunately, she say it is not a "fix now" issue and to just keep putting in oil then fix when you get home. She printed out the parts list and cost and said don't let someone do anything else. I had to call her back to get some clarification and to set my local mechanic straight on what needed to be done. Both times she remembered me and was very gracious in helping. She has been doing her job since 1983 and knows her stuff. I would take my car there in a heart beat if it was closer to my home town of Wichita, KS. Experience and great customer service, something that is becoming rarer these days.

Thoroughly impressed by the man in finance. He was super nice and helpful. Keep him! He is an absolute hero. The salesman was also nice. Very knowledgeable. Only complaint is to listen to the customer as a salesman. I felt like I wasn’t heard. I think he was overwhelmed due to COVID. Definitely, have already recommended the Toyota Highlander and the dealership to multiple people.

Drive through town on my home to Idaho my car started to make an unpleasant rattling. A girls worst fear being that far from home. I stopped in at premier Toyota and they fixed a loose bolt for me free of charge. This was a huge relief and I am so thankful for their customer service! I even got to bring my dog inside while they fixed it.

I knocked the heads off of 2 bolts holding on my heat shield. It sounded like the truck was gonna explode. I had to keep driving tho... stopped for gas saw the dealer and thought I'd stop in to see if they could tell me what kinda damage I was doing and if it was safe to keep going. 7am I drove up and saw 2 guys talking in the parking lot, 1 looked like a mechanic so i pulled up where they were standing hoping he'd take a listen. It turned out to be the lead mechanic and the super going over their busy day. To my surprise, they stopped what they were doing one shimmied under the truck on gravel, diagnosed the problem and told me to pull it on the lift he'd have me fixed in 10 minutes. While working he noticed I was due for an oil change, so he did it. 33 minutes later I was back on the road. They only charged me for an oil change. Then as I was paying and about to leave a little old lady brought homemade pie to thank them for helping her when she thought her car alarm was broken and they changed the batteries in her remote for her. They gave me pie for the road...

This is the third time we have done business with David & Daulton. The service that you get from this dealership is "top notch". They don't approach like regular car salesman or push you. We got a better deal than even we thought we could get. We will continue doing business here. The service department has also been amazing. Overall this dealership gets 5 stars from me!

I did a walk-in mechanic check up. They got started right away and finished within an hour. Friendly and quick!

What a great experience. David (my understanding, the GM?) took my SOS call and dropped what he was doing to help a traveling guest. He was personable and got the guest back on the road without thinking twice. I'm very appreciative of David and his dealership, their customer service was top notch and very helpful. THANK YOU!

We are so appreciative to everyone at Premier Toyota! We had trouble with our truck on our holiday trip and it was truly a blessing that we stopped here rather than anywhere else. They helped us know what the problem was quickly and even worked it out for us to be able to fix it on the way back. They really went the extra mile for us and we were just so impressed with their stellar service and willingness to help. Thank you Premier Toyota of North Platte!! We highly reccomend them!!