Handyman Connection of Lincoln

I am a repeat customer of Handyman Connection. Recently I had some shelving moved within my house. Nathan did the job and it met my expectations. He even went above and beyond to help me move a heavy work bench to its new location. I highly recommend Handyman Connection and Nathan.

I have used Phil for different repairs and am very pleased. Jennie the office scheduler is also fantastic. Their apps on where the driver is, electronic bid submitting etc. are all customer friendly. I am extremely pleased with this service and highly recommend them. Wish more repair places were this customer friendly and appreciated the customer like Handyman does.

Jenni is exceptionally friendly, outgoing and organized. She kept us up to date and scheduled us efficiently. I absolutely loved her personality and speaking to her on the phone was an absolute joy. Phil and Nathan are amazing!!!! Nathan picked out our doors and communicated with us the whole time to ensure we got exactly what we wanted. Phil and Nathan were both so professional and friendly and worked together beautifully. We had a storm door replaced and an entire rebuild done to replace another door on the side of our home. These two gentlemen worked the entire day on this project on a very warm day, I might add. They rebuilt and designed the frame and installed the door and it came out perfect! We couldn't be happier. The entire time they worked, they were so careful and courteous and really treated our old home and us with the utmost respect. Phil came back 2 days early to install my faucet for me and was just the sweetest man. The faucet works awesome and looks beautiful Phil!!! Phil and Nathan cleaned everything up after they had worked all day. You couldn't even tell that there had been construction going on after they were finished. I would highly recommend this company and these two exceptional gentleman. We are so pleased and grateful to have found them. I know who I will call whenever I need project help in the future without a doubt!!!!

We didn't know who turn to for a project in our home and we came across the Handyman Connection. John was our main worker and we have nothing but positive to say about him. He was always on time, responsive to phone calls, polite, warm, and friendly and consistently went above and beyond to make sure that we were happy with each step of the project. When we do our next home improvement project, we will absolutely call Handyman Connection and ask to work with John. We recommend this company

On March 15, 2022 we met with your craftsman to obtain an estimate for a remodeling job at 8340 N. Hazelwood Dr., Lincoln. After reviewing the proposal, checking the Better Business Bureau and reviews, we accepted the proposal. The craftsman verbally stated that the project would take approximately 2 weeks to complete. Project started on March 21, 2022 when we met with the craftsman at Menards to pick out different building supplies. By March 25, 2022, we started experiencing problems with this craftsman having to leave and go help on other projects. From the very beginning of the project, we have had nothing but problems with the company’s handling of our remodeling project. We spoke or texted many times with the office manager and met several times at the project with the owner Mr. Stitt expressing our concerns, the need for more than 1 craftsman, the poor workmanship and lack of common sense in handling different situations of the remodeling project. We also asked that Mr. Stitt to check on this project at least weekly to make sure things were progressing as planned. Which he never did. On June 2, 2022, during the last meeting with Mr. Stitt, again expressing our concerns and the workmanship. Then the craftsman abruptly stated he was” out of here” and you stated “we were being disrespectful” and walked out as well. The craftsman took his equipment but also before he left he proceeded to do damage to our property. You then sent another craftsman who came in and took over and we thought things were improving and moving along, however the last week before he was leaving the company we had to have him re-sand the stairs, stringer boards and ledges because he tried to cut corners and didn’t use the correct sand paper. In doing this, he damaged the stairs and we had to have the professional floor company come back in to repair/sand/stain the steps again. Our project was finally completed on January 11, 2023 almost 11 months since the project started. 1. No show of the Craftsman repeatedly. We would receive text messages that the craftsman would be coming but then would receive another text message after lunch stating that their vehicle was in the shop or they hurt their back. One excuse after another. 2. Craftsman pulled off of our job for other jobs requiring help. 3. Craftsman leaving early to help on other jobs. 4. Craftsman never on time; always arriving late and leaving early. 5. Only 1 Craftsman working our project. We repeatedly requested more help. 6. No regard for our personal property resulting in damages or items thrown away or unusable. 7. Cutting corners/poor workmanship which resulted in project having to be redone 2 to 3 times over. “Master Craftsman” taking short cuts instead of doing it the right way the first time. 8. Had to bring in a professional floor company to redo our hardware floors/stairs due to poor workmanship. Handyman did pay for this. 9. Craftsman not having the equipment/supplies necessary to perform the work when they arrive at the house. Always running to Menards or Home Depot which equates to poor time management and time taken away from doing the work. 10. Waste of Supplies. Containers/buckets of paint left without a cover on them. 11. Using 2 different brands of paint without our permission. We stated we wanted Sherwin Williams – Urban Putty. Paint was switched when one of the Craftsman took over project to Home Depot Behr Color Match Paint. Now we are having difficulty knowing which paint was used on what wall.

They canceled on us several times, with no phone calls to us we ended up calling them to figure out what was going on????? Plus they guy they sent was supposed to have 30 year’s experience and he ended up in the first 10 minutes breaking one of are door jams. After he broke the jamb we did not hear from the company for a month ( my husband kept reaching out to them) with no response to find out if they would replace the jam. Well they are not replacing the door jamb this company is not a good one at all they are not professional at all stay away from them. Very upset!!!!!

Nathan did a phenomenal job on a variety of projects both inside and outside our home. He was kind and professional throughout the process, and we will have him and Handyman Connection at the top of our list the next time a project comes up. Thank you so much!

Complete lack of communication from this company. I had to call twice to even get a confirmation for an estimate. Technician was supposed to evaluate work and give estimate on a Monday. Absolutely no word from company a full week after the evaluation was supposedly done. I contacted them a third time. Stated they would contact tech and email me estimate. Ten days later and I still have absolutely nothing about the work that needs completed. Avoid this company and find someone who actually wants the work.

I bought very expensive blinds through Handyman Connection. Jake recommended the blinds, ordered them, and installed them. He went through Lowe's. One motorized blind quit working and I went to Lowe's to get a replacement battery and no go. I called Handyman Connection for all their paperwork and they apparently lost it. I have spent hours of valuable time trying to get support, all to no avail. This was a VERY expensive mistake. I may have to buy all new blinds if I want working blinds that match. We are talking more than $2,000. Also, years ago, I had someone from Handyman Connection take out a decorative railing that divided my family room from the eat-in kitchen area. He damaged the ceiling in the basement. They did come out and "fix" the ceiling but you could still see the damage. I finally called Patch Pros and they fixed it.

“We are very pleased with the work that Handyman Connection has completed for us. We had 2 storm doors installed; a railing around the egress window; a better step/platform out of the garage door built; & an approach/platform built on our patio with hand rails. The two steps/platforms are soooo much better & safer for us to use than what the builder put on. I would definitely recommend them. As a matter of fact, I have already given your business card to a relative. Thank you, Verna Prochaska„