Hampton Inn Lincoln - South/Heritage Park

The Front desk person very welcoming and helpful. Room was quiet and comfortable. Breakfast was fine. And next door to a fine brewery grill. Altogether a fine place to stay. worth the money.

Enjoyed very much! Pool and hot tub was perfect temperature 🌡! Staff was friendly very accommodating. Had other family highly recommend this hotel to us. Glad we listened.

Nothing good to say about this place. Walls are unbelievably thin, I could hear my neighbors conversation, using the bathroom etc. Guy at the front desk (the one that talks about being from California all the time) rude and condescending. Shower was gross and had a hump in the floor of the tub that was hard to stand on. Room never got cooled off enough at night. Nonidea how this place hs 4.5 stars

Pros: The staff were extremely nice and pleasant and accommodating. Clean hotel, good breakfast. Cons: Beds are too soft. Our hips are definitely hurting today. Room was too hot. AC went on and off all night with the big clunk. This morning I asked the front desk about not being able to turn the AC down. Evidently I could have called the front desk last night and complained and THEN they would have allowed us to turn it down lower. Good to know after a lousy night’s sleep.

Reserved room couple months back for vacation. Got it cause it was to have indoor pool, hot tub and restaurant. Perfect first 2 days of vacation....Noooo No pool.. No Hot tub and no restraunt. 😢 …

Staff were okay. Person checking did not know if hotel gave aarp discount. Bathroom ceiling had mold and caulking all around shower had black mold. Not usual Hampton Inn standards. Overpriced for lack of cleanliness.

Went here for my sons 7th birthday. Staff at front counter was not very friendly at all. Rooms were so so and bathroom was moldy and paint was peeling other ceiling. Pictures don't do justice. Pool was dirty and needed vacuumed out. Hot tub jets were broken. Paint peeling in both. Breakfast was cool and not warm. Lady at front desk did do her best to help but then stated all bathrooms arego na have mold and mildew!! Also was told this hotel was foreclosed on and they had new owners and they were just slapping cover ups since next November they were remodeling.

We switched to Hilton only hotels for all travel and have not been disappointed! One item we noted immediately was the attention to cleanliness! At this last hotel - we could see and hear the cleaning staff scrubbing the bathtubs. At another major hotel chain we had 2 incidence of clear evidence (very clear) the tub had not been cleaned, which then made us skeptical of the damp floor mat (gross). All staff were friendly and extremely helpful! We are remote workers who travel all year long - so meeting new people to chat w/ while having breakfast or watching a movie in the lobby seating area is enjoyable! Breakfast was the standard hotel fair (scrambled eggs or fiesta omelettes, cubed potatoes, bacon or sausage, toast or bagel, muffins, oatmeal, hard-boiled eggs, fruit and yogurt, etc.). Food was delicious. The breakfast area was spotless and well organized! Staff friendly and helpful! Coffee and tea bar available 24 hours. The rooms were a bit older, but the diagrams in the lobby indicated the whole hotel will be going thru phased reno. The location was central to all south Lincoln areas so we could grab food, coffee, gas or shop easily.

Terrible stay at this place. My digital key didn't work then the replacement key didn't work. Twice I hauled my luggage up and back. They could have at least followed me up or offered to carry a bag after two failures. When I ask for my digital key to work they said "Hilton doesn't handle that". But I'm staying at a Hilton property and the logo on the key says Hilton. Seems like misrepresentation or just an excuse not to go the extra mile.

We had a memorable stay. Staff was unprofessional to the point of being rude. No two beds were available. The roll away was the option. That turned out to be an option short of a camper's cot with no comfort whatsoever. Having driven 13 hr. brought us to this location which will be off our radar in the future. The breakfast was not fit for a dog. This facility has no where to go with ammenities, cleanliness and customer service than upwards.