Embark Pet Company

They do a great job at the actual grooming. My pups always look great when they come home. And their prices for small dog grooming can't be beat in Lincoln. The only thing holding them back from a 5 star rating is their drop off and pick up process.

This place is and has done what they could to help me with the two i bring in, they both have been a mess after the pandemic. Anyway Embark made them beautiful and i thank them for taking great care of them. Gracie is a snippy little brat and i know they cant have a easy time with my spoiled little brat but honestly i trust them. Also Piper is abit of nervous of a dog and really was a mess, they were so good with her, and she received countless compliments after her cut. These people are working all day everyday so yes i appreciate them for helping as far as when i am late or whatever comes up on the day of appt. The most certainly deserve 5 stars today! I was very late and they were for nice to still take them both! Thank u Embark!!!

Typically we don't have tons of issues here. We've used the company for a about 4 years now with our two dogs. They are one of the cheaper groomers in town and do an adequate job. The company is not known for speed, and the drop off and pickup process even before Covid was terrible. The reason I'm reviewing today is because of the indifference of the front desk and management I received. After a 20 minute wait to drop off this morning, I was told I would receive a call to pickup my dog between 12 and 1. Perfect timing because it covered both mine and my wife's lunches with room to spare. They did not text us until after 2 to let us know they were finished. By then, we were in meetings because of the later time and we picked him up just after 4. They charged us for half of a day boarding because they "had him most of the day". I asked to have it removed because we were there as soon as possible and weren't notified he was ready until after 2 which was after we were told we would be notified to get him. I asked when the fee is assessed and the person at the front desk said I don't know after an hour or so. The manager did not come out to speak to me regarding the issue. If we were given a time of when this fee would have been assessed or if we were told it was a thing at all, we would have made alternate arrangements to have him picked up. When it takes your team 3/4 of your operating hours to groom, you're doing something wrong. As such, we will not be returning. *Edit 11/4/20 The manager or owner Andi followed up after my initial review here, removed the extra charge for boarding and apologized for the experience. She offered a free grooming. I appreciated the offer and the show of good faith for the experience. Today, we called the company to schedule the free grooming, but were advised that until our review was edited, they would be unable to honor the previous offer. We advised that our review wouldn't be changed until we knew we had a better experience. They continued to decline their original offer, so I have now followed through on their request to edit my original review. Rating changed from 2 to 1 stars.

We LOVE getting Steele groomed here. They treat her so well and she always looks beautiful after!

I love the service my fur babies get at Embark. I have been going to them for almost 9 years. Andi and her staff NEVER disappoint me. I will not take my babies anywhere else 😁 …

I made appointments online for my 3 dogs and prepaid. I did one for my biggest dog for the past week and then one for my 2 smaller ones for next week. Evidently they changed the appointment for my big dog to put her with the others but failed to tell me. I showed up when I made the appointment for and they sent me away. I thought alright then I guess I'll just be back next week. But then they canceled the appointments for all 3 of my dogs without even asking and when they refunded me because i had prepaid, they shorted me over $10 and now will not respond to my emails or calls. I do NOT recommend this place at all. This was my first and LAST experience with them. The women were just plain rude to me. Instead of explaining things they just cancel.

The lady operating the mobile grooming was very pleasant, very willing to do whatever we wanted and took the time to get to know our little dog before taking him for grooming. He came back looking great and even more important, he was happy and comfortable with Andi, the groomer.

Bella goes every month get hair done.really heped us finding embark great part of our life.thank you so much.

❤️❤️❤️ I love this groomer!!! She is always so sweet and takes such great care of my babies. I simply cannot recommend them enough! ❤️🐩 …

I love Embark. We have been going for many years now…and they always take such great care of all our dogs. We have a 15 year old dog that I will only trust to Embark!!!!