Pat's Auto Repair & Towing

Everything was handled so perfectly! We were kept up to date with the progress of our vehicle every step of the way! Total worry free experience with no push for an upsale at the end!! Can’t say enough about Pat’s!! Great work, Great service!!

Only place in hastings,Nebraska that I would let work on my vehicles very professional always answers your questions always on time very friendly and most important they treat you like family and help you any way they can. I also enjoy spending time in the office. Them office ladies are one of a kind always positive and they will make you smile. Thank you.

Took my husband's truck in to get rear breaks repaired lines and all they checked all the breaks bearings and hubs. Excellent communication up front about pricing and procedures quote I was give was almost dead on to bill total. Will probably go back

We are satisfied customers for 15 years. Pat's service professionals and office staff are willing to go the extra mile to assure your satisfaction. Kara and Todd are always available to take and answer your questions. Pat's Auto Repair and Towing performs with integrity, and honesty in a business field full of liars and cheats. Go to Pat's Auto Repair and Towing for all of your vehicle needs. You'll be glad you did!

Update: They called me after I left this review and left me a voicemail for ME to call THEM. They said they had some "things" they needed to discuss with me. I didn't return the call and they never called back. I have no idea why they feel this was handled with any amount of good customer service. The work was fine and for a reasonable price (just waaaaay too long to do it) but I would never recommend due to the customer service. Original review: I really thought when my issues started that this was going to be a good experience. The tow truck driver was nice, this place has great reviews, and the ladies in the office seemed nice. I don't know if its because I'm from out of town, the car was for a college student or if I was just too patient, but I'm really dissatisfied with the time it took and poor outward communication. We called for a jump Wednesday night. The guy came out, was nice and professional but couldn't get it started. He arranged for a tow to their shop and we were pretty happy. He said he didn't know if they would get to it that week (Thursday or Friday) but if not I'd hear from them Monday or Tuesday about what was wrong. That seemed acceptable. I waited, and when I didn't get a call the following Tuesday, I called on Wednesday at 9:50 am. I was told they thought it was a starter because it started for them, then didn't start once. Only so I made sure they had all the info, I let them know I had tried to start for a whole day and it never started. I simply ask if they thought it was the starter, they make sure as it's an expensive part. It was Wednesday morning, almost a whole week later so I thought it would be done soon. The next day, Thursday, I was wondering what they found so I again called at 10 am. Yes, they thought it was the starter and they were going. I asked for a quote. They called me at 11:30, gave me a quote, said there was a starter available in hastings and they would get started soon. Might be done that afternoon, for sure by Friday morning. Friday I called at 11:11 am as I hadn't heard (I had now called 3 times, they had called me once). Nope, wasn't done. I believe someone went home once for personal reasons, then someone went home sick the next day was a reason given. But they would try to get it done that afternoon by 5. I told them I needed to know before 5 if it was going to be done so my daughter could plan ahead to pick it up. I think this frustrated them as the conversation got less friendly. But, she said she should know by 3 if they were going to have it done or not. I made sure she was going to call me, I even said I was not going to call. Yes, they would call one way or another. Friday at 3, no call. 4pm. No call. 5pm. No call. Monday morning I got a text it was done. I feel jipped, I cant understand why the picked us for such bad service. I had to call them 3/4 of the time. They had the car 7 business days. I understand if someone went home, but they had to be working on something. Were all the cars they had there been there as long as mine? And finally, not calling Friday like the said. That was unprofessional.

Awesome service and friendly, helpful staff. They went above and beyond to help when my tire flew off my truck. After towing it to their shop they even lent us some tools to help fix the problem. Couldn't appreciate it more as money is tight right now with Christmas a few days away. Highly recommend!

My experience with Pat's was very nice. They had my car in right on time, the got it all done very fast and efficient. They gave me a very detailed inspection and let me know what all needs done and gave me a nice detailed estimate. Very kind and friendly service. Great people!! I will recommend Pat's to everyone!!

Always friendly and are helpful at explaining what is going on with my vehicle. Quick to get me in for any repairs I am needing and work diligently to get me back on the road.

I had gotten into a car accident that bent my back right strut. They got me in so quickly and did a Thorough check of my car. Tod took pictures of everything that need fixed and Alicia texted me a link where I could look at the pictures with Descriptions on them. They are a family that loves helping people. I could feel that they truly care about there customers. They even have financial assistance options. I would recommend Pat’s Auto Repair.

Todd and Kara have always treated me fairly. They come and get my pickup at work, do their service and then bring it back. I think they are a great small business. I recommend them to everyone.