Menards

I recently visited Menards to complete the purchase and delivery of roofing materials. After going back and forth with customer service and the contractors station, Lois the manager became disrespectful and rude with the order. Lois who I had asked to check my account to prove the order was not delivered said she can not provide this service. She refused to help with the situation and walked away leaving me with no information in regards to the issue. I spent over 2 hours in the store that day and left with no results. Menards claimed the material was delivered and that I had no claims. Jess the manager called later confused and said the order was delivered. Later, Jess admitted that the order was never delivered. Now, Lois who I had asked to check my account to prove the order was not delivered, asks for my card to verify the issue. I had asked her twice earlier that day and she denied that she could not provide that service. Lois was unprofessional and rude. The majority of staff are helpful and the materials are useful. I just will avoid the big projects at Menards until I feel management understands how to handle situations without lecturing and blaming the customers.

i was there on 4/11/18 with my elderly mother after waking thru the front door and getting a friendly greeting the customer service was a shock all employees were on cell phones and not eager to please any customer. No helps was ever offered. We were send to wrong places back and forth throughout the store with 3 carts fully loaded with one cart being full of 8 foot posts. After spending nearly $400.00 i feel Menards needs to know. In the future i will do business elsewhere.

The security lady upon entering was pretty crabby the pregnant one after that they're pretty quick unloading me I was overall happy with the experience other than leaving chunks of pallet and a mess in my trailer

Discriminatory. Rude. Unprofessional. Unlawful. One star is too many for this establishment. The way menards employees treats people is horrendous. They require masks for those that have medical exemptions, and are incredibly rude about it. Going so far as to physically block entrance to the store. I will buy my grill, patio furniture, lawn mower and fire pit from Ace hardware.

I was 6 aisles away from the door person yelling at me that my mask had slipped off my nose because I was talking through my projects. Went in with a $5,000 list and walked out with a $.58 item. Bought my appliances from Sears, wonderful service and no mask. Buying my kitchen cupboards from Meade, no mask, no yelling and I had wonderful service! Menards in Columbus :( terrible service and super RUDE!!!

I have really gotten into the smart home devices such as lights, garage opener and plugs. Have you seen there train sets there? Pretty cool.

Love Menards. Needed help though, looking for some screws. I asked an employee who just stood there with his mouth open then said he'd get someone to help. Never.Came. Back. Luckily, a nice contractor cane by and helped me get the screws I needed.

Prices up still on plywood, sad. Will have to order online, cheaper. Everything I purchased was higher than last time. May have to start buying bird food elsewhere. Quality is going down also, so sad.

Just Passing thru may never go back. huge store and pretty decent prices 👍 but the staff 👎 a few of them seem to have an attitude when they are asking people to wear a mask. They blocked another person from even going in and yelling about it. I don’t wear one unless asked. and when asked I don’t argue or have an attitude, I put it on to reach my end goal so it should be the end of it, no problem right? Wrong I got eye rolls and something muttered under the breath.

They rent you broken tools that are held together with tape and then charge you fees for “breaking the item” even when you have proof it was like that when you picked it up. The general manager will cuss you out and call you inappropriate names when you ask for a refund within 10 minutes of renting because it doesn’t work.