Ernst Toyota

We came in for our scheduled oil change and it took an hour for someone to come in and talk to us about our car. He then proceeded to tell us our tires needed rotated, we needed a new air filter, and we needed fuel injections. He said it would take under an hour, yet we waited another hour and a half for it to get done. The initial oil change shouldn't have taken as long as it did, and the rest of the stuff wasn't taken care of as efficiently as we were told. we could go somewhere else, pay more, get everything they did here, and get out of there faster than this place does an oil change.

Ernst helped me find the exact Toyota I wanted without all of the double talk I got at the three dealerships in Omaha. Dan and the rest of the staff were terrific! I did most of the communication online and on the phone. They contacted me when the car arrived and my husband and I went and picked it up! I am telling everyone I know to go to Ernst in Columbus if they are looking for a new car.

Sales is amazing I have always had a great experience getting or even looking at vehicles but service and parts not so much trying to charge 1000.00+ A piece for truck parts I can get online for 134.00 is kinda outrageous total they told me was 2800 for just the parts which wasn’t including the time to put them in and take the old ones out... I’m sorry Ernst but I will never fix a vehicle with you guys Charging 2800.00 plus whatever else it could cost for the time and labor would cost me less then 500.00 with my current mechanic

Holly Williams helped us explore our options and really went out of her way to make sure we knew what was available. The dealership is welcoming and more than willing to work on your schedule. Buying a vehicle here is an overall good experience.

I drove over an hour to Columbus and purchased a vehicle off Dan, he was professional, knowledgeable and friendly. Sales manager Mike was real, he didn't try blowing smoke. Jeanne in F&I was a pleasure, made the process painless. I wouldn't hesitate to purchase again at Ernst. Great team!

This is the second time we get to work with Rick Smith. He is the best and always goes above and beyond. He is very knowledgeable, friendly, easy to get a hold of and provides the best shopping experience ALWAYS!!! We will definitely keep our business in Columbus thank you to the amazing service Rick provides. Thank you Rick for being the best!!

After online shopping for few days I found a Toyota RAV4 2021 at Ernest Toyota. I made an appointment with Kevin and showed up at store. Kevin was such a full of knowledge and professional gentleman. Our business process went very smooth with them from beginning the end. In the finance Colton a professional finance manager helped us and he did a wonderful job. Thank you guys at Ernest Toyota of Columbus NE.

I feel that Holly Williamson does an excellent job as a sales lady And I appreciate each and every member in the GM and Toyota dept I know that you all strive for excellence but I would appreciate it if people with value my time as much as I have to value there so when I need my car in the shop to have something done I don’t have one in two weeks or all day

We came in from out of state on vacation and woke up to a check engine light. The guys at the service department were able to determine the problem and fix it right away. Thank you for seeing us on short notice on a holiday weekend.

BUYER BEWARE!! The sales rep Holly was great to work with but as with most larger dealers you aren't actually dealing with the sales staff. Toby the sales manager was Difficult to say the least. I drove 3 hours each way to look at a Tacoma they had on the lot. He refused to give me the Kelly Blue book my car was valued at. High balled his vehicle but the worst part was his arrogance. I returned the car that next morning because it was so uncomfortable. HE CHARGED ME $500 restocking fee. That has got to be a new one. I am sure if my husband would have purchased a vehicle from him this would have been a different story. Baxter Toyota is the place to purchase a Toyota. In the morning when I got in my Lincoln I saw a door dent at the very lower drivers door. I did not have any door dents when I dropped the vehicle off. If there was one they would have pointed it out when evaluating the car.