Ernst Chevy GMC

I am putting a one star even though I have been a customer for years. From the start 5 years ago they sold me a 10,000 dollar car that was wrecked and made me wait for 5 hours to sign papers because someone was looking at leasing a brand new truck, they told me I was an employee so I had to wait even though I was buying. Then now I go to take my car for a diagnostic on 3 things and charged me for all 3 diagnostics even though 2 dealt with the same area. They have completely lost my business and will not deal with them on vehicles!

I love my car. But customer service not so much. All but one person we worked with on our deal was a mess and couldn’t even keep straight when we were coming to pick it up after paying a deposit a few days in advance. The sales lady came out to “help” me set up the Bluetooth, I already knew how to set up the Bluetooth and she was very rude when I tried taking control in the car I already owned. Wasn’t happy when I drove the car off the lot with a quarter tank of gas, every other dealership has filled up the vehicle for us before taking it off the lot. Lost my business after this experience.

Our sales associate worked diligently with the finance team to provide us with the best options available to us in order to purchase the car we wanted and they went above and beyond to locate the vehicle we wanted. They also gave us top dollar for our trade in!

Poor customer service! Bought a car at the end of June that ended up having multiple issues. After a couple calls to the GM Services department, (who thought my salesman wasn't even employed there and had no idea what warranty I was talking about on my new car) and a few angry texts to my salesman, they took the car back to fix the issues (including issues with the Cadilladic converter, all wheel drive system, and power stearing system), but after having the car for an entire month, they still hadn't fixed the big issues. Then, they offered to just trade the car in, but only gave me one or two options. They told me they'd find a few more options for me to look at, but then didn't call me after 2 weeks. Three months later, I'm still stuck with the car that has issues with the Power Stearing and All Wheel Drive systems. Communication here is lacking. I had to be the one to ask about the status of my car or trade-in options, and there were multiple times where I wouldn't hear from anyone for a over a week. I was also passed between 3 or 4 different employees. This is definitely the most stressful experience I've had buying a new car. Would not recommend this place.

I had a great experience with Holly Williams, purchasing my new truck. I got a great deal on my trade in, one I couldn't refuse.

For many years I have trusted the service department to keep the maintenance level of my Toyota vehicles in top condition. The comfortable wait area, and the staff make for an enjoyable visit. It is nice to be greeted by the owner and the staff as they pass near the wait area. I am given the feeling they are truly Thankful you are a part of their customer family.

Marc McPhillips was amazing to do business with. I would definitely recommend him and this dealership. Marc was down to earth and not pushy at all. Him along with Colton made the process smooth and easy. All the staff was friendly, professional and made my purchasing experience exciting(as it should be). Thanks Mark and Ernst!!

I was traveling to Columbus for a family event, and my rear brakes started grinding and almost seized. Unfortunately, it was a Saturday, and there were only a few places open and only until 12. Rejean was wonderful and made room to put on new pads and rotors, even thought they had a full schedule. They have a nice waiting area. I was very happy with the work and service. They had no vested interest in taking care of me. I didn't buy my vehicle there, nor can I drive 500 miles for future service. I will just leave a positive review for them in gratitude!

WORST communication, customer service and service follow through. What I’m about to explain has happened to me twice. Once in Fall 2020 and last week. I received poor service from Columbus’s dealership. I scheduled an appointment on February 11th for March 29th because that was the first day they could check my engine light. I waited till my appointment. A week before my appointment, I called and requested to have a headlight and oil changed added to my appointment and ask for a courtesy vehicle. I dropped my car off Sunday evening. No one called me on Monday morning I called the dealership at 2 PM to receive an update on my vehicle. They had yet to take it back. I called again requesting a courtesy vehicle as my job requires me to travel. They told me they did not have one. I waited a couple hours and called back to see if they have taken my car back and they told me that they wouldn’t be able to until Tuesday morning. I called the service manager and left a voicemail requesting a courtesy vehicle. The service manager never returned my call. I called on Tuesday at 1 o’clock. It’s still not taking my vehicle back. I finally received a phone call at 5:15 PM on Tuesday saying that I was going to need a fuel pump and that my car wouldn’t be done at the latest by Friday. They gave me an estimate of my costs. When I asked if that included the headlight and oil change. He mentioned he didn’t know I needed those services too. Clearly, there’s no communication within the department. I’ve never been more upset with services. I asked if they had a courtesy vehicle because I could not work another day without one. They told me yes but I couldn’t get it until Wednesday morning and that no one was able to wait there for me to arrive at 5:30. I did receive a courtesy vehicle. And I did have my car done by Thursday evening and I was able to pick it up Friday morning. When I picked it up, I realized my oil wasn’t changed. And more importantly after three hours my engine light was back on. I’m not sure what diagnostic procedures Chevy Dealership uses in Columbus; but it most certainly isn’t an effective or sufficient one. Unfortunately, I will be driving out of town to receive any type of services on my vehicle.

Worked with Holly. She was great. The transaction with the sales manager took much longer than I would have liked. Glad to have the newer Yukon. Id work with Holly again anytime.