Bellevue Hills Apartments

Ive currently living here at Bellevue hills. It's a nice place to live, I've had no trouble here with anything William Cutler is a great maintenance worker he is always quick to respond to emergency, and I see him out picking up trash all the time. He really cares about how the place looks, the management works with people to make them happy that's all you can ask for good work...

I've just moved out, I handed in my keys a week ago and no-one has contacted me about my deposit or anything at all. There was black mold growing in the linen closet and the bathroom and was making me sick. Also the roof is leaking and there are A LOT of bats in the attic. Most of the time I was told there was nothing they could do until I moved out. My lungs are already feeling much better from being out the week. But I'm now betting I won't be seeing my deposit back and I'll probably still be told I owe more money. Is it really so hard for them to contact me? They have phone numbers and email addresses on file. Also whenever they put a notice on your door it's always when they close so they don't have to listen to you voice your concerns. Also the online billpay service is horrible and you have to pay MORE just to pay rent. Ridiculous. I'm sure this will go completely unnoticed.

We love it here! Management is nice and maintenance is awesome! Never takes long to get something fixed! We love our cozy apt and especially love the LARGE balcony. Swimming pool is a bit small for the size of the complex but we can live with that! Quiet for the most part......every apt complex has their little disturbances once and a while.....I guess if you want to live in an apt, there are some things you just have to expect....right? Home Sweet Home!

Been living in these apartments now for about 5 yrs. I've had to call the maintenance guys maybe twice and it was just for little things. They were quick and professional. I couldn't tell you who works in the office because I have no need to visit with them. The apartments are quiet and I really have had no problem with this property. I guess the only real issue is snow removal. I've taken it upon myself to shovel my building the sidewalks and steps. It's good exercise- life could be worse.

I was reading the reviews for Pheasant Ridge and was very disturbed. Total disclosure. I currently do not live there but did for four years. Moved out in 2016. My rating would have been lower then because of the staff but that issue has been resolved. Anyone thinking of moving to this community keep in mind it is an apt so have to have different standards. The application process is a pain in the a** but not the complexes fault. The government has regulations that must be maintained. If considering moving there check out which building because parking is an issue with certain buildings. I loved my 3-bedroom with vaulted ceilings. You can't beat the space for the money. Maintenance always responded within a timely manner. I would move back in a minute since new management. I feel that some people are blaming Pheasant Ridge for somethings out of their control. Living in an apartment you can't have unrealistic expectations. Just check it out then choose for yourself.

My Sister Alison and her son moved from Texas into this apartment complex in hopes of a “Safe environment” and great atmosphere. I’ve made many visits from my home in Los Angeles, CA to see my sister twice a year to spend time. During each visit I’ve noticed something wrong each time I’ve seen her broken AC her Lock to her apartment door has been broke for awhile even as of 7/18/20 still broken. Alison had a key stolen from her and had asked the apartments to Change her locks even offered to pay they have refused. I came to visit last month Alison called her office and the lady became rude on the phone. Her apartments sent out a Notice to Tenants on 7/8 around 4 pm telling tenants they would be fixing pavements anyone who did not move their cars would be towed. The apartments did not honor the notice in fact they waited until 7/17/20 to fix the pavements and they had her car Towed, after she moved it to a area they were not fixing. Also the Complex failed to give all Tenants a Revision on the correct day they would be fixing pavements if your not going to do something on a day you tell Tenats you have to update the notices to reflect whats going on. I'm extraordinary worried that they don't value my sister as a Renter they take advantage of people who don't know their rights. I've hired a attorney for Alison they will be responsible for her car considering they failed to update their notice to renters, Alison moved her car and was in compliance. Be careful with this complex I'm going to find her a safer environment. P.S. I forgot to to mention you sent her an E-mail on 07/20/2020 for service request #1178-1 for her locks yet today is Aug 1st and request was not done. You send Emails to people and don't follow through and yet expect her to call uh wow. She needs to call the Apartments Association cuz this is sad. And I'll leave it that When it comes to my baby sister I be damned people take advantage...

We were so nervous about moving out of our house that we lived in for so long into an apartment but the transition has been so easy. We live in a fantastic building with kind neighbors, and the office girls and maintenance team have been nothing short of fantastic. Thank you Bellevue Hills for making this transition for my family a good one! 💜

I attempted to rent an apartment from Bellevue Hills but I was unable to get a hold of anyone! I called several times, left messages and I even attempted to leave a message with cooperate. After trying so many times I gave up and went with another complex. Normally I would have never been so persistent but I used to live there when it was called Pheasant Ridge, that was my first apartment and I absolutely loved it. Recently I had to downsize and I wanted to go back to what felt familiar. I was so disappointed that I was unable to get a hold of anyone so I could rent one of there units. Bellevue Hills truly has so much potential but staff needs to step up.

I have lived here over a year and half now and it has been quite an experience. They had a $99 dollar special to move, which I didn't qualify for, but that was OK I was expecting to pay extra. I ended up paying $600 to move in, which wasn't too bad, right? Well I ended up getting a phone call months later telling me that I never paid. Thank goodness I keep accurate records of everything. The place smelled of smoke when I moved in, so I rented a ozone machine to get the smell out because my son has asthma and then a little extra cleaning made it more livable. I wrote out the move in sheet and list all the things that needed to be taken care of. I told them the fridge was not in good working condition to begin with. That broke down finally right before Thanksgiving. I lost $300 dollars worth of food I just bought. Not to mention last winter our heat went and they took care of fast but not mention the wires in the furnace were about to catch fire. Now new management took over they want to remodel the leasing office and update the gym that no one uses since I have lived here. Maybe they should start with redoing the living spaces first. There is trash everywhere and no parking hardly. Dog poop is everywhere. Some of the tenants just throw their cigarette butts from their balcony . Just recently my building was without hot water for 3 1/2 weeks. Now when everyone's lease is up the rent is going to go up to $100 more than what everyone is paying. Now since this isn't income based housing anymore, a lot of people are being forced out. A lady who lived in these units for over decades was forced out of her home because she didn't qualify to live here anymore. You can take your chances here if you want. It put a roof over my head when needed but if I am going to start paying these rent prices I might as well move to a place that is more updated and care more about just getting the rent check from you. I am a good tenant and was never once late with my payment while living here.

I was looking into moving here, but no thanks. I have called the office multiple times, left messages with call back number, and no one has called me back. I can't imagine what it would be like needing assistance with a maintenance issue and not being able to get someone on the phone! I understand with the current emergency the office might be closed, but do they not have some measure in place to re-route calls or have someone call people back? On the website it said there's a ONE TIME pet fee of $150. When I was completing the process online, it says it is actually a whooping $200 pet deposit and another $200 non-refundable pet fee, on top of the $150 deposit fee. And I thought my current building complex was greedy for asking $250 for having a dog.... I can't even get someone on the phone to ask if they allow Huskies. On apartments.com it says they don't, but on their website it's not listed. I'm not going to complete the process online only to find out my dog isn't allowed, and I can't have my money back. These are all bad signs I shouldn't move here....