Woof Gang Bakery & Grooming Gretna

Took golden doodle in for much needed summer cut. Don’t mind he needed short cut due to matting but to not even do an even job is not acceptable !! Recommend you think twice before going here. We will NOT be back!

Great grooms but horrible customer service. First, this is the only place that has groomed my poodle without cutting/ shaving him causing some sort of post- groom discomfort. This is the reason I have come back several times. However, as one of the first customers to Wolf Gang Bakery upon their opening, I have never felt special to your business. From day 1, I have felt that my presence, requests and questions were burdensome to the staff. It feels like staff are put off by having to help people. Ironically, I have referred people to your store because of the grooming and quick appointments, but they have had similar experiences with your customer service. In addition, the last couple times, I have found the grooming staff cutting corners and not completing the full groom. During my most recent visit, I specifically asked if nails and ears were included in the groom (as it wasn’t completed the prior groom) I received an affirmative response. Unfortunately, when I picked up my dogs, the groomers did not complete the service causing me to have to go back to the store. I was not apologized to by management despite a member of the grooming staff confirming it was not done. I was somewhat shocked by the nonchalant attitude. This was the third time their ears were not cleaned but the only time I addressed it. I was not offered an apology, a discount on next service or anything off what was paid that day. There is no loyalty program either. Nikki (groomer) arrived back to the store while the other grooming staff was completing the groom and ultimately apologized when my dogs were delivered back to me. Seemingly too little too late. Ready to move on. Pretty sure it won’t matter based on how clients are treated.

They took good care of our dog. She’s a bigger breed and has a bit of anxiety with nail trims and the dryer. They helped her work through it. The store is well kept and clean. They offer military discount too.

Took my Pomeranian in for a haircut and showed her a picture of what I would like. Instead, she shaved him even though Pomeranians are never supposed to be shaved. He looks nothing like what I wanted and I never told her it’s ok to shave him. I can only hope his hair grows back the same but I’m sure it’s forever ruined. Never go here. They do not listen or know what they are doing.

I brought my adorable mini Australian Shepherd here for a grooming and asked for a 2-3 inch cut off of her original 4-6 inches of fur. After waiting 2 hours for a phone call that never came, I decided to return to the store for an estimate on when her grooming would be finished. They had finished her grooming an hour prior, but hadn’t called me. When they finally brought her out I was shocked to find that they had completely shaved my dog, other than an awkward tuft leftover on her tail. Australian shepherds are not meant to be groomed like this and should instead be fluffy for the most part. I will not be returning to this groomer again and if you have an Aussie or any other fluffy haired pup, I suggest you do not bring them to this location either.

Worse customer service EVER! Started out amazing, person scheduling me took a lot of time to work through my scheduling conflicts because I was driving an hour and a half because all the groomers in Columbus are booked for months. Started with trying to get weekend appointments, but they were booked. She then asked the groomer to come up to the front and they made a special appointment for me on the evening of August 25 for 530pm. Was amazing...then I realized I had made a mistake, we had plans that night in Lincoln, so I sheepishly called back to change it...once again she worked with the groomer to set up a late appointment with me for the 31st for 5pm and 530pm. Telling me that I would get a text that says 4pm and 5pm, but not to worry about that because that was just because she normally doesn't take appointments that late. So still come for 5pm and 530pm...well...I should have worried about that!!! The groomer forgot and LEFT BEFORE 5, saying I no showed...then the manager argued with me that she followed policy and there wasn't anything they could when a client doesn't show up for their 4pm appointment, failing to listen to me that my appointment wasn't for 4pm. The manager has absolutely no clue on customer service or leadership as she kept throwing her staff under the bus, not taking any responsibility for the mistake. Ridiculously awful customer service. It just couldn't be possible that they made the mistake and so...I drove for 3 hours to an appointment that never happened with only an argument from the organization...disgusting!

This place is absolutely amazing! After some miscommunication and the Labor Day holiday my dog, Addi, was rescheduled a few times but the staff was extremely friendly and helpful finding a perfect time for us. Amanda is an amazing groomer and Addi can’t wait for her next visit! Paw. S. “Best treats in Omaha!!” -Addi

We have used other woof gang groomers before and we’re very excited to see one near by. We were pretty disappointed! Had 2 dogs groomed. One got a full groom and the other got a mini groom because he didn’t need a full haircut. The one that got a full groom looks ok. The one that got the mini groom looks worse than when I dropped him off. I truly can’t figure out what they did. He could not have been brushed right? Nails are still very long. I would understand if I just bought a bath but I paid more. The services listed on the website definitely weren’t done in the mini groom. Probably won’t go back.

Worst dog grooming ever. I could have done a better job with a pair of kindergarten scissors. They left my dog in a kennel for an hour with no water and polished it off with what's probably the most unprofessional job I've ever seen. In anything. This place is an absolute joke. Never going back.

Our cocker spaniel (Odin) looks amazing and is always happy to go! We are always pleased that they take time to ensure the comfort of the pup and the quality. Fully worth the cost and we are officially loyal customers. Update we’ve now been using this groomer and baker for more than six months. We truly love them and they love Odin which makes it all worth every penny. Odin is always excited to go and we highly recommend.