Wag

If the dog is matted, please advise the customer that the cut will be drastically different than what is asked. I have been to groomers that will take the tangles / knots out and charge you more. I do not mean to be direct, but this was quite possibly the worst haircut my dog has ever received. I understand if your dog is matted that the cut will differ. but the cut was absolutely terrible . Instead of taking out the matted hair, it was just shaved down completely . Not impressed at all. This picture is from two different groomers, one detangled the knots and charged me for it( after calling to inform me the cut would look bad if i didn’t pay for detangling) i paid the extra money to detangle. the shorter hair pic(wag) shaved all of the hair down, although i requested a completely different cut. when I showed up they told me the hair was matted” . Two different approaches to customer service . Please do better.

My doggo was very happy with his visit. He is much less itchy after his bath and was given tons of scritchies!

April is such a great groomer. She treats our rescues with the gentleness they need.

Been taking my dog here for quite some time - today I was denied service after having driven all the way there. Wouldn't clip my dogs nails (takes five minutes) before another appointment.

I took my little miniature schnauzer in for grooming about 2 months ago and they did a great job (see pic 2) Got this ridiculous groom the second time.(see pic 1) He looks like he is wearing a grass skirt. I was speechless when they brought him out. I let her know I was unhappy and she said she would not put him back up on her table to fix him because "he bit me". He has NEVER bitten anyone before! Then she asked if he was old, no, he isn't, he's 5.( Like that should make a bad haircut??) I was very unhappy. They gladly took my $48.50. and I left. I am still in shock. I normally do not leave bad reviews, but I feel like this should be known. He was soft and clean and that is why there is 1 star

Cute place... Cashier girl was very friendly & helpful. The naked guinea pig on the floor could probably use a sweater as with the air conditioning pumping, it's cold af in there

They do cat grooms which is awesome. Although I wish I didn’t have to get my cat groomed. he is a stinky long haired boy who hates getting his hair brushed by me and sucks at personal hygiene. Wag did a wonderful job with him

The store it conveniently placed and has great availability. Twice I have gone and twice my dog has received the worst grooms. The first shave down was fine since it was during summer time. This last shave down is brutal since it late January. T minus 3 months till my dog looks normal again.

We are so impressed with WAG! Our poodle puppy just got her first haircut and they did such a good job. We really appreciated that our pup wasn’t in an environment with a bunch of other dogs and wasn’t kenneled during her time there. We will definitely be back!

Never Again! This was caused by the grooming loop being too tight around my puppy's neck, but they said there was no negligence on the part of the groomer. I think these pictures display pure negligence.