U.S. Pest Protection

Donna is a terrific and very responsive technician-what a huge improvement since I switched to US Pest!!

I am beyond impressed with the quick response and customer service we received from U.S. Pest! I recommend everyone use this company so you can see how excellence works.

We use US Pest as our premier Pest Control across our entire portfolio of properties throughout all of Middle TN. Jenne and James are fine examples of excellence in service and always have the time to talk through the challenges we come across and help us find a solution. The techs are always pleasant, on time, thorough and efficient. Thank you US Pest for Partnering with us and being a huge part of our team!

On January 20, I spoke with your GM of the Nashville location regarding a cancellation of service bill I received in the amount of $177.00. I must say that this is the first time I have ever felt compelled to escalate a matter to the BBB. I did ask the GM to speak to someone else but he persisted that there was no one else. I did, in fact, cancel my service for reasons outlined below. As your terms and conditions state, "cancellation fee for reasons uncontrollable by U.S. Pest will be half of the remaining length of the 12 month agreement". The multiple causes for my cancellation were very much controllable by U.S. Pest. We purchased termite treatment for $999.00. We were billed on June 1, though the services had not been rendered. Phone records indicated 7 phones calls from June 15-July 16 trying to get someone from the company to actually complete the termite treatment. No one should be charged nearly $1,000.00 before services are rendered or have to make multiple calls for the service to be completed. Between July and October 2021, phone records indicate I made ten phone calls to dispute charges for services that were never rendered. Time and time again, my serviceman, Bryan, and his manager, Jeremy, reassured me that they would correct it. To date, I still have not received a refund for two charges for services never rendered. Upon contacted Jeremy to cancel my services, he assured me that he wanted to "make it right" and have my final service performed. He did send someone out to perform the service to which they had already charged me, then charged me again. In addition to the fraudulent billing, I had multiple interactions with my assigned serviceman referencing sexual orientation. These interactions with both unprofessional and uncomfortable. I have emailed President, Erica Brister, regarding my concerns. I have not received a response.

We have maintained a termite contact with USPest Protection for over 30 years. They are reliable and professional

Pest control for over 10 years. Transfered service from Bellvie to Spring Hill when we moved a year ago. Very happy customer!

Troy has ALWAYS been on site in the time frame we agreed on, call a couple of days in advance to confirm. Since starting their pest service, German roach free, and all others too. Very satisfied.

The service that I an am receiving is professional and outstanding. Troy is amazing he always addresses any concerns that I have. I am so glad that I have their service. So give US Pests a try ask for Troy!

Bradd is a competent technician and always on time. Product is not effective especially on mesquito control. Applying product during the rain makes no sense. Our home is better with the service but definitely not worth the price.

The young gentleman did an inspection on both of my properties within minutes of one another. Both of my properties had a complete inspection with good results. Hopefully next year the results will be the same. I appreciate this company and their honestly. Thank you once again U S PEST CONTROL. 👍🏻👍🏻 …