U-Haul Moving & Storage of Millard Stonybrook

I was there for 25 mins waiting in line while the desk person made small talk with the people in front of me. Goes outside to deliver their van and proceeds to help a guy who pulled up to fill a propane tank. Very bad customer service. He knowingly knew I was waiting line and decided to ignore me. Won’t be back there.

No one has ever come to a storage location without stress so havinh great honest customer service is a huge relief. These people were incredibly happy and kind. The facility looks like it opened last week. Super safe and clean. Totally worth it and no hidden fees.

What a fantastic experience I made my appointment for wiring brought it in and less then an hour it was finished .. fast and friendly service I highly recommend these folks for all your U-haul needs

Staff was courteous, and extremely helpful. They went the extra mile and helped change a reservation when I realized that I hadn't reserved the exact equipment I needed. These guys stand behind their work and I would recommend this location hands down!

Large location with several options for moving and storage needs

It says they’re 24 hour but when I went to go get into my storage unit the garages and doors were completely locked and the key pad kept denying and customer service was not helpful. Someone answered and then instantly put me on hold.

Very friendly! Great customer service! Easy pick up and drop off

Terribly poor customer service, attendant argued with one customer, did the same with me and then in front of the manger stormed off in the middle of my transaction and shouted “I’m done!” Very unprofessional.

Do not rent U-boxes from this location. Website said they needed 24 hours to access your box. We called 48 hours in advance (24 hours extra) as we had movers lined up. Was told they needed 48 hours notice and it would be Friday. We pointed out that today is Tuesday and Thursday would be 48 hours. We were told “Even so we won’t have a trailer until Friday”.

I was told the price of 2 day car transport one way was roughly $130. Upon arrival to pick up the transport I was told my rental was for a two way rental then told a one way was around $350. I reluctantly agreed to the two way rental.. after bringing the transport home and loading the vehicle for the trip to Colorado I called to change it to a one way knowing fully I would pay the extra amount.. I was then told I could not change it and I was stuck with bringing it back.. furthermore I was told if I did drop it off at a uhaul in Colorado that the place I dropped it off at had the right to charge me double or triple the one way trip charge. Not very happy.. all I wanted to do was change the contract before I left and was willing to pay the extra. Customer service is not the best.