The Home Depot

Can hardly make it down the aisles. So much merchandise stacked everywhere. Need smaller carts or make it so I can easily maneuver the aisles

Not usually the type to leave reviews but I had to share this info so that people are aware of what kind of place they're shopping at. Long story short, was called "poor" by one of the employees when I asked to be helped to put in a tax exempt for a company and they couldn't find it, so they got frustrated and asked one of the other associates to help.

Working here in Omaha all week. Yanci has the BEST customer service in the PRO line. I've been in many towns, and she would be an excellent trainer for other stores to lead from her example. Thank you Yanci...and for the complimentary drinks, also. Much love from Texas

Howdy, it’s me, Jon J Jacobson, here once again telling y’all my opinions based on real life things and stuff, yee. Went to the Home Depot today to grab some nice succulents and soul, was very pleased with the fine succulent collection, the Home Depot employees were also helpful in guiding us should we lose our path to the shining light of success. But Jonny boy here always knows his way, but good to know for your youngins which may not. Overly ally, this here Depot of the Home gets a Jon score of 1 wagon out of 1 wagon.

Today I was picking up materials for my company from Home Depot and I was racially profiled. After using self check out the cashier Nisha Dortch came and reviewed my whole cart and every item. When I asked why she said it’s her job and that the company is watching her through the cameras to make sure she checks however, she did not verify any other customer carts or scanning while I was present or any other time I have been there (which working in home improvement I’m there a lot). If Home Depot can’t trust it’s customers why do they have self check out?

I stopped in to pick up filters for my Ridgid vacuum. The generic ones don't work. There were more staff on hand than at some "big box" stores, and I had a very constructive conversation with a staff member in the appliances area, even though I was just collecting information. The self-checkout with e-receipt is quicker and smoother than the competition. A good, solid performance today.

BE WARNED DO NOT SHOP HERE!!! We ordered this freezer, which we waited a month for, & it showed up like this. When calling, the best they could do was $175 off and a new delivery 2 months from now. So we cancelled and the soonest they can come get it, is 2 weeks from now. Worst experience ever. More than dissatisfied with the customer service and product.

Went to this location on 20 March 2021. Purchased a grill. Spoke to the sales person who said there would be free assembly and free delivery. She looked at the computer and said that they already had three built so we could probably get it later that day. She took us to the customer service to check out. Customer service told us that it would not be able to be delivered until 24 March. We were OK with that as it was free delivery anyway. On 23 March my wife received a phone call from Home Depot advising that they would have to push it back to Saturday the 27 March. We figured this would be OK as we'd both be home to pick it up. They said that it should be a morning delivery. On 27 March in the morning I contacted Home Depot to verify shipping time. They said it would not be delivered till 3:30 in the afternoon. I was a little worse for wear from that but it was still doable. We figured we'd be able to run some errands and then be back home for the delivery. At 3:30 we were home with no delivery. 4 o'clock still no delivery. 430 still nothing. I decided to call them back and ask what the status was. As they had told me before that we would get a phone call 30 minutes before they delivered it. Customer service advised me that had had been pushed back to 830 that evening. I demanded to talk to a manager. The manager got on the phone and I explain to him the situation starting from the 20th. He stated that sometimes people pay extra to get their stuff delivered to them sooner and that bumps the people that are getting free stuff. I advised him I was never informed of that and was told on the 20th that it would've been delivered the 20th previously. He said he was gonna call the shipping company and find out what the status was. He called me back a little later and said no one answered and that their information said it should be there by 8:30 in the evening. At 8:35 they delivered my grill. At 9:15 my wife received an email and a text advising that we would get our delivery between 6 AM and 8 PM that day. This is after we already received the grill they finally told us wind to be waiting for our delivery. Sunday morning 28 March I went out to the garage and took the wrapping around the grill off so I can get it in the backyard to be able to grill that evening. As I removed the plastic one of the side shelves partially fell off. The welding had snapped. There is nothing I could do to fix it. Also I open the grill to find that the grates inside we're not there. There was nothing for me to grill my food on. I was very very furious at this moment. I drove straight to the store. And went up to customer service. Customer service lady looked at me and I explained my week long situation. She said that she understood about the broking items. She started to give me an 800 number to call the manufacturer of the grill to get the replacement items. This is the point where I actually finally swore at her. I demanded to talk to a manager. Told her I was going to go grab a screwdriver off the shelf and take the shelving off the grill and the greats and just leave. She tried calling a manager but no one answered so she said she would run and get a manager. Eventually she came back and said she couldn't find the manager but she was going to have me take the stuff off the grill that I needed and just let me take it with me. She had another gentleman with her to assist. He proceeded to tell me how the delivery company that Home Depot uses is terrible. And he cares nothing but complaints from customers We finally got the pieces off that we needed and I went home and finished assembling my grill. Needless to say as I was looking over the grill there is a hidden drawer cold or Butler's shelf. The person who put it together decided to put it upside down so I had to correct his error. I really was not surprised that there was another mess up on this. I have included photos of the missing grates and broken welding. Other than that the grill works great and I had some nice ribeyes after waiting a week. And one day.

Shame on me for going back to this place thinking it will get better...it doesn't. I guess the store and the merchandise might be ok, but I wouldn't know as I always leave empty-handed. The staff, or lack thereof, is pathetic. If, and that's a big if, you happen to find an employee, odds are that they are too ignorant to actually assist you with anything. The staff seems more interested in hiding in the corner BSing or staring at their phones than doing their jobs. Do yourself a favor and shop at some other big box store.

I came into the store looking for some pain today. The employee with the neck tattoos was very busy and seemed very stressed. He took our order and told us it would be a bit, all good. Came back 30 mins later to find out he just threw away our order we gave him. I only know this because the employee that took over pulled them out of the trash. He actually bolted as soon as he saw us coming out. Never had a problem at this Home Depot but will likely be hitting up the other one in town.