PetSmart

They always ask how our pets are doing. As being fur parents it’s refreshing to see people remember you and your babies, people are always easy to locate and help you find items. I always love seeing the animals available for adoption!

This is the first time I’ve had an associate be rude to me in a PetSmart while training my dog at a non-peak time. We were not making a mess or any disturbance. What happened to the unleashed customer service experience? It’s dead at this store. Bridget is a detriment to this store and we will not be back here while this person works here because she is a blemish on the company in every way. She went out of her way tonight and last night to create drama where there shouldn’t have been any.

Will never return to PetSmart Grooming for my dog. My dog has been regularly going to this stores grooming department since late 2018/early 2019. She had great groomers who were thorough with her in making sure she was properly groomed. That is, until they were no longer working at this store… So, you guys get new groomers. Which is understandable. Here’s why I won’t come back: Seeing as my dog is a regular, I have an account for us via PetSmart, and all her information is in your computers….I’m trying to wrap my head around how it is that my dogs dewclaws weren’t cut!? Sadly, I only just noticed this in the past week. And the groomers who aren’t there anymore, always cut her dewclaws. So, basically each time my dog has come into your store over this last year she’s never had her dewclaws cut. Now, I have to figure out how to afford a vet visit PLUS surgery (more than likely) to remove the dewclaw because the nail has curled so much we can’t even cut it! It’s my fault for not catching it sooner. But it should never have happened. Your employees should have been doing their due diligence in making sure they groomed an animal thoroughly.