PenFed Credit Union

PenFed Credit Union was fast and easy less then on month had my loan completed. Bank of America to 5 month finally I had had enough. Thank you Pen fast and easy.

PenFed cares about their members' needs. Their application process is seamless. I appreciate the overall experience with their service and products they have for their members. I recommend PEN FED to anyone looking for caring and supportive Credit Union

Good application process and fast response from Web page through mail relating my application details. Very easy to apply for a car loan. This was my first experience Excellent

I received excellent service from the time Robin received my phone call until the time we ended it. It's been a long while since I last applied for a car loan from PenFed and you have enacted a totally user friendly process.

Great customer service. Everyone is very professional and very helpful. They answer all questions and make sure you are comfortable with the answers. I DEFINITELY recommend Pen- Fed Credit Union and have already passed my experience to my family and friends. EXCEPTIONAL 😊!!! …

After online application for a CD said there was a problem with the application and I was referred to a number to call, the agent set up a second duplicated CD. When this was discovered there was no effort on PenFed's part to resolve this. I was expected to deal with the linked bank account on my own for any overdraft fees. Also, two promised call backs set up through online chat for specific times were more than 30 minutes delayed

The PenFed personnel are so friendly and knowledgeable. We had the pleasure of a very nice lady by the name of Donna. She was patient and very, very friendly. We are so happy we chose PenFed for our auto loan needs and will always consider them when we are in the market for a car loan. We liked PenFed so much that we opened up an account with them. I'm not sure I have ever been treated so fairly by another bank. PenFed Rocks!!

PenFed is a great Credit Union to be associated with. Their credit card has good interest rates and there is a choice of checking accounts. My credit score has gone up since I joined.

They got me a good rate on my refinance, but customer service was severely lacking. People were unresponsive, rude, and generally didn't want to be bothered with assisting or explaining anything to someone not familiar with the refinance process. It was all about doing the bare minimum to get things done and over with and apparently their time is far more valuable than their customers. If you are frustrated or confused you can expect an attitude in response to your frustrations and poor communication between team members. If you call a phone number on am email chain that says to call the number or you need help and references a manager, you will get a tude because apparently not all departments can transfer calls and apparently customers are supposed to magically know the inner workings of PenFed. The only reason I didn't walk away from the company entirely is because of the food rate we received and the hope that moving forward things will be easier to communicate and manage.

PenFed Credit Union is by far the best financial institution available. I have used PenFed for years with credit cards and loans and now I have left all other banking institutions and making PenFed my home for checking and savings as well. Something I should have done long ago! PenFed always looks out for it's customers and help them achieve their financial goals. Great Job PenFed!!!