Panera Bread

I order a small Mack and cheese through the drive through and it took 10m for them to give me my food. After leaving I received a call saying that they forgot to give me card back. 2 days pass and I looked at my transaction history and notice I was second charged for a larger amount of someone else’s food. I call and spoke with HANNA mg and she gave me an attitude extremely rude that I told her I would just have my bank dispute the transaction. Worst paneara location I have been to.

I went yesterday night around 6 pm I ordered two soups, one with noodles and chicken and another with vegetables to take away. Once I got home I realized that what they gave me was pure broth, I barely had vegetables and I barely had noodles and chicken totally disappointing having to pay 16 dollars for pure liquid, it is better to pay for a 1 dollar in Marucha. management attentive to this type of thing I am a frequent customer and this reached the level that , I wasted my money to the garbage,

I love Panera & their food but this location is a mess. All of their responses to other bad reviews say they’ll use your comments to train their employees. Seems to me it’s the manager & owner that need training. Our order took 2 hours today - in the store standing there. Had to get a manager involved because they kept “forgetting” our order for 5 people while they filled others. Not cool. 😒

I took my kid there to get Mac n cheese and a smoothie for dinner. We told them it was to go and ended up waiting almost 40 minutes for Mac n cheese...... During this wait there where only about 4 people who recieved their orders and 3 or 4 who got refunds who left. This is the second time with over a 30 minute wait, the first time they had the decency to give me a warning, unlike this time.

Placed an online order for pickup at 5:20pm got there a couple minutes before and waited patiently for the order to be placed under the pick up shelf. Well after 15 minutes of waiting I asked an employee about it and was told it was the one laying on the counter unlabeled and ready to go. I asked if I'm just supposed to know it was my order and was told they leave then on the counter when they are ready. Waited patiently for nothing...

It went downhill since they moved into their new location. Aways severely understaffed in the tiny kitchen. Food takes forever. And they have minimal seating. The drive-through is closed 50% of the time because of the staffing. I was told by a manager that’s the reason for the move and it’s hardly ever open. On a positive the coffee is usually hot.

Ordered for employee lunch. Didn't get a few items in the order. You have to mark that YOU WANT utensils for soups and salad or you will not get them (nonsense), doesn't make any sense you should have to mark if you do not need them. Threw in bread instead of chips. So 3 employees don't have what they ordered, one doesn't get lunch and 4 can't eat because no utensils. They offered me "reward points"... Didn't want a refund just wanted what we ordered, I got reward points. Very upsetting.

waited in the drive through for about 45 minutes and didn’t get what i wanted. i ordered a full grilled cheese sandwich and only got half and a large strawberry smoothie which was all out but no problem. i switched over to the mango one and they give me a small. i definitely won’t be coming back to this location

Purchased the bacon turkey bravo asked for no special sauce. Not only was the sauce still added. But nothing on this looks fresh it looks old and stale. As if it was pre made and just sitting it’s disgusting at best. And the worst part is the mistakes with orders seems to be a normal occurrence at this location. I’ve come several times in the last couple months. And each time I’ve had to park and go back in from the drive-thru. Ask that the order be made correctly as the receipt shows. Some serious retraining needs to be done.

We stopped by to eat after playing outdoor. The food was delicious - the French bread was crusty and soft; the salad was crisp and crunchy, the soup was piping hot and flavorful. Update: as we were getting ready to leave, we were offered free cookies - what a nice gesture!