Firestone Complete Auto Care

After a terrible experience at 50th and L, I had written Firestone off. Decided to give this location a try, as I basically live in between the two. SO glad I did - fast service and great communication. Best experience I have had at any of their facilities in my 15+ years of doing business with them.

My service went smoothly and only delay was getting a part in. No real issue. Witnessed them helping a military spouse for over an hour trying to assist in getting authorization for the tire replacement. They went above and beyond to help! Great customer service!!

I have been going to this Firestone auto repair store for many years and have never been disappointed. They are courteous ,knowlegeable , and trustworthy.

Great shop ! Brought in my high mileage Honda while traveling through for an oil change after the shop on the military base canceled my online appointment. They went above and beyond to get me back on my way ! Everyone at the shop was very helpful!

After paying for their lifetime alignments, took my vehicle in and was told by their tech that he couldn’t reach the alignment bolts because he couldn’t get his arms between the tire and fender. After this visit both my front inner CV boots are cut in two, not just little tears but both completely cut in two in the same spot. These people are not to be trusted!

They offered to install my head light bulb that I already had for only $45. Sales associate said its because its a difficult one to install. Absolutely not true ill do it myself in the parking lot.

Good experience. Had the tires I wanted in stock and was able to get them installed that day. It was black Friday and they were able to get me in and get things taken care of.

Took great care of us. Had a screw in the tires, needed 4 anyway. They got us in and out in a few hours, keeping us on schedule for a busy holiday weekend. Always pays to call ahead!

I have been having problems with low tire pressure, tried to see if someone at this store could look at it on a Sunday afternoon. I was told there was a tight schedule and they couldn't get me in until the following Tuesday. The lady in front of me had a similar issue and was told she should have made an appointment. These kind of things, low tire pressure and flat tires, are generally not preplanned. I think both of us as customers wanted to make sure our vehicles were safe at the very l least so we could get home. If you need someone to help when something unexpected comes up, this is not the place to be come to as they are too booked up.

The management here is awesome! I was told a price over the phone and when I went in the cost was $200 more than what was discussed. When I expressed my concern, the manager was very understanding and adjusted the price without any hassle. He runs this location very honestly and with integrity. That is something I definitely wasn’t anticipating but was very much appreciated! I will be coming back to this location for all of my future vehicle work due to his honesty and integrity.