Comfort Inn SW Omaha I-80

The rooms were quiet, comfortable, and clean. The staff was so kind and helpful. Great location for the things we were in town to do. Breakfast had a good selection of hot and cold food items.

Great location and price. Wear and tear is evident. Very comfortable bed and quiet sleep.

Facility was pretty run down. A few small things in room that needed fixed or touched up. Main areas could have used some attention. Pool was nice but rust on metal areas. Check in was slow but attendant was nice. All the employees were nice & helpful.

The staff were helpful. The room was clean and nice. Everything worked. It was a nice stay. The one disappointment was the the pool wasn’t available because they were switching management and hadn’t gotten the new permits yet. I chose that hotel for the pool and the price. But it looked like a nice pool once they get the permits sorted. A very nice bonus is that the free breakfast was great! We were happy and stuffed.

My friend and I needed somewhere to stay on a whim. We booked one bed which said it was available and then was told they didn’t know why it was online but it wasn’t, so they got us to a two bed room. 30 minutes after getting there, we had to check out because we saw a bed bug crawling on the bed. They did check us out and give a refund as we asked but didn’t apologize or anything. Just kind of were like “oh”.

the hotel has a very convenient location and has nice amenities. the hallways looked a little warn but remodelling started while I was there. It should be nicer now.

Undergoing a remodel, so I understand things don't look the greatest. There was no toilet paper holder and the open toilet paper was more than half empty which tells me it wasn't changed out from the previous guests. The bathroom had some rough spots and cracks but I can forgive that for being an older building. We had to leave at 11:00pm when I saw a Bed Bug crawling next to me!

Very friendly staff! Room was very cleaned, besides the trash was full from the last guests. The breakfast was great and filling. Will highly recommend this hotel

We booked thru a third party. We checked in at a little after midnight. At the time of check-in I was informed that $100 would actually be charged to my credit card above the room rate and fees. I wasn't told of this when booking my room. The explanation was they cannot tell the difference between credit cards and prepaid cards so it's for incidentals and woukd be refunded in 3-5 days. Because it was so late , I accepted the additional/non disclosed charges at the time I booked and paid for a non refundable room, and went to our room. The next morning, I called at 9 am to ask for a late check out as my 11 year old was in the hospital and we wouldn't know by 11 if she would be released. I was told no because housekeeping had to clean 40 rooms that day. I asked if the room was available for an additional night and was told yes, but because it was a "new reservation " my card would be charged an additional $100 for incidentals, even though the $100 that had been charged 9 hours earlier had not been refunded and wouldn't for 3 to 5 business days. I asked to speak to the manager and was told she would be in at 10 and my message would be given to her at that time to call me. By this time I had found the phone and channel changer in the room were not working. I decided to take a bath and as I was running the bath water a large bug crawled out of the drain (see pics) and the towel that was in the bathroom was thread bare in places. As you can see from the pictures the curtain was also broken. I was willing to book a second night, regardless of the conditions of the room and pay, even though I may not need the room for the the night just for the convenience of having a room away from home while we waited to hear from the hospital, but I was not willing to pay an additional $100 deposit that was never disclosed to me at the time of booking and payment. We packed our things to leave and check out as I had not heard from the manager and it was 11. As I walked to the front desk I passed an office, I stopped and asked if she was the manager, which she confirmed she was. I asked if she had not received my message. She responded that she had only about 30 seconds prior to me walking up to her office. Her poor employee that was sitting across from her was thrown under the bus in front of a guest. I asked about their policy of charging an additional $100 deposit to stay a second night, her only response was it was a "new reservation ". I will not stay here again, the manager definitely did not appreciate my business and what a ridiculous thing to collect two deposits for two night stays. This hotel must have so much business it doesn't need mine.

The manager is so AWESOME, efficient & supportive that her front desk employees act more like a concierge service. Concierge Amanda and Concierge Paul and the weekend front desk -- just ALL of them are AMAZING!! The full hot breakfast is deliciously consistent. GREAT JOB on breakfast preparation and keeping it fully stocked! The rooms are consistently clean and well appointed. This hotel is safe and wonderful. It is my home away from home in Omaha for sure!