Comfort Inn & Suites Omaha Central

Older hotel. Had BED BUGS in our bed, brought bed bugs down to front desk. front desk wouldn't call manager to refund rooms, left my cell number for manager to call. No return call. Called the next day. Stating apparently he told manager about bed bugs. Informed that I have bites up and down my arms and hands from them. Stating there was nothing he can do. Informed him that I would send picture of them if I needed to. Asked to leave a message for manager stating he would try. I asked when he would be back stating tomorrow. Informed him I would call tomorrow. It was gross. They are not helpful. Do not recommend. I don't recommend 1, star I recommend 0.

I give an overall score of 2 stars because our front desk and shuttle customer service was AMAZING! Everything else about the stay was not good!! The elevator did not work, had to call down to front desk to have someone send the elevator up. Would have used the stairs but it said emergency exit only. Once in the elevator it smelled so bad of urine and such a tiny space, made me sick! At 8:30 a.m. I have a straight minute of knocking on the door....room service wanting to clean the room. (Checkout is noon) Had I'd known where the do no disturb sign was I would had put it on the night before, it was in the closet on the safe.

If I could give this negative stars I would! Started with making reservation which was an absolute nightmare and worst customer service I have ever experienced! Tried finding out why I was not given the discounted rate as we booked rooms for a convention there! Was told there was no one to help me and a manager was not there and would not be calling me back. One gentleman there actually hung up on me! Got to hotel for check in and waited forever to check in as had one girl working while two other sat around drinking water and the other checking her phone. Got to room and it smelled funky. Woke up next day covered in bites and pulled back bed skirt to find bed bugs! Went to front desk and offered us a hottub suite which they wanted to charge us $225 for plus a $100 for the one night we did stay! I can guarantee I will never stay at this hotel or any other Comfort Inn for that matter!! Talk about ruining a vacation!

We chose this hotel because of the convenient location and their discount for families of hospital patients-that was truly wonderful at a stressful time! Yes, it's an older hotel but, about the only way you'd know that is because of the small elevators. It was clean, bed was comfy and the people there were friendly and very helpful! I hope someday to go back for a visit, instead of family member's surgery and would have no hesitation with staying here again!!!

First impressions: front staff was extremely rude as my boyfriend and I checked in. As we tried to get in the elevator the doors nearly closed on me and I had to jump out of the way as they did not stop even with my pushing on them. The room: really nice room, amazing hot tub, but definitely wasn't thoroughly cleaned before our stay. Toilet was gross, tub was covered in dirt and hair.. The stay: everything was fine at first, my boyfriend and I were enjoying the night when around midnight a suspicious man with a face mask tucked under his chin comes knocking at our door. I didn't answer it and after a few more knocks he walks away. Not even a minute passes before a second man does the same thing, this time claiming to be room service. Neither man worked there.. After a few knocks and waiting around for a few minutes, he shuffles something from one hand to the other that looks like a gun.. We call the front desk and warn them to call the police. They seemed very unconcerned about the situation and our and other tenants safety. They sent a security officer to check the floor five minutes later but the two men were long gone. My boyfriend and I noticed earlier that night that the back door of the hotel building did not lock, making it easy for anyone to come in. There's no telling what would have happened to us had we opened the door... Overall rating: no, I would never return to this hotel nor would I recommend anyone stay here. I would give negative stars if I could.

I liked mostly everything. Price was amazing, room quality was great, entire hotel was very clean.

I have mixed feelings about this hotel. It could have tons of potential. The elevators are ancient, and the doors and bathrooms suck. Lay out is nice. Front desk staff was fine. I think if they fixed up some of the things, this hotel could definitely be worth the price point.

Front desk staff was rude. Check in lady did not explain any of the meal or pool times, did not explain how to get to our room, and was generally just very quick to rush me away. At check out I had to wait at the desk for the staff to check his personal cellphone before turning attention to me. The elevators are very outdated and the doors almost squished my son as he was walking on. The parking lot and entry way was filthy... almost seemed as if a party was held there and all the trash was just left laying around. The hotel room itself was fairly clean, but definitely needs some updating. The tub finish was chipped off a lot and the walls had chunks missing. Just a lot of wear and tear. The hotel was close to the zoo and other attractions, which was nice. But I would not stay at this location again. I would pay more for a nicer hotel.

The room was amazing and the staff was even better. The wonderful lady that checked us in, Corene, was an absolute blast to chat up while getting us our room. Hope she’s paid well, because she’s top shelf staff that any establishment would be lucky to have. She had everyone laughing and cracking up, and didn’t drop a beat come next morning walking to breakfast, and as we were walking out the door! 10/10

This is an older hotel. Over all staff was friendly and helpful. Pro’s: We had a family room and it worked well for our group. Restaurant in the lobby had good food and great service. Con’s: Our room was on the second floor and it had a strong smoke smell in the hall the entire time. Our room had no towels when we checked in. One of our TVs didn’t work, attempt to call the front desk multiple times and no one answered. Finally reached someone on our second day and they fixed it quickly. Pool had no towels our three day stay. Ask for pool towels at the front desk on Saturday and was told they might have some the next morning. (Not helpful for kids swimming at that time). They had some sort of event in the conference room on Saturday and played loud music till after 1:30 am. Not enough parking during said event for hotel guests and event guest. No housekeeping service so anything we need had to go down to the desk and ask, as phone wasn’t answered often.