Aksarben Suites, Trademark Collection by Wyndham

The hotel staff were very nice and super helpful! Unfortunately that¿s was probably the only decent thing about this hotel.

This place needs a good cleaning. The room my daughter rented had hair in the bathroom tub and all over the floor. I even seen a curled up hair on a lampshade. The shower curtain needed to be cleaned or replaced. It was yellow along the bottom of it. An upgrade would do this place really well. The good stuff was the amazing plant in the lobby and the hotel room entry doors looked old school. If you want a place to take 70s photos this just might be a good place for ya.

This is hands down the worst hotel we have ever stayed at. The photos on the website are extremely misleading, it looks NOTHING like the website. When you pull up to the cigarette and trash littered property you can see how rundown the outside is. We were greeted by a guy standing outside smoking and no indication that he worked there, he had very filthy fingernails and was quick to inform us "the pool and breakfast is closed, if that's a problem you can leave now." I'm not sure where we would've gone as everything was booked. We unloaded and went to our room and it was definitely not recently updated. The lamp was not working so I pulled the night stand out to plug it in and it was disgusting behind there. The vents were all covered in thick dust, the bathtub had soap scum build up and the toilet was not clean as urine was all over the hinges and out side the bowl. The refrigerator had not been cleaned and there was mold along the bottom and thick dust along the top. I'm not sure what the stain on the couch was but it was gross as well. Walking through the inside of the hotel we found cigarette butts, condom wrappers and general trash littering the floor. We have called Customer Support and sent in pictures 6 days ago and I called again today and was told they will get back to me immediately then promptly hung up as I was speaking. Super dump at upper room prices! Do not book here!

We had stayed here in the past and loved it. It’s an older hotel, but was clean and had space for my boys to play while my husband was in the hospital. I decided to stay again a year later, but this time it was much different. There was trash bags in the hallway the entire day, the maids didn’t dispose of it. The hallways hadn’t been vacuumed in what looked like weeks. There was a pillowcase sitting near one of the entrances the entire day and a half we were there. Our first room, the TV and air conditioning didn’t work, so they switched us to a different room. We spent our first night there, and didn’t have any issues besides having a flat sheet in place of a fitted sheet and a shortage of towels. Our second night, we went out for ice cream and came back to our room absolutely wreaking of marijuana-the people next door were smoking and it came through the vent. The manager offered for us to switch rooms, but I was done. He apologized and kindly refunded us our room and we went to a different hotel. I used to love this place, but needs a lot of management and TLC.

The hotel needs serious updating. We stayed there several years ago when it was owned by another hotel chain and it was very nice then. It looks like it hasn't been touched since then. There was trash outside both entrances. There was trash in the planters and the trash cans in the lobby were overflowing. The room was not very clean. There was something on the curtain over the door and on the wall that looked like lipstick or crayon. The couch was stained. The glass coffee table had dirt underneath the glass. There were ants in the living room area and in the bathroom. The vents had thick layers of dust on them. The carpet was frayed. The bathroom had no toilet paper holder. The grout in the shower had dirty, mold/mildew in it. When we first got there, the toilet overflowed.. The hotel was also very understaffed. It looked like they had only 3 people working there. It can be a great place again if they invest some time and money in it

PLEASE NEVER STAY HERE IF YOU ARE LOOKING FOR A HOTEL. Its a horrible place. Pictures might look nice but its awful. Room was super hot even with the AC at 60 while I went out to get food the temperature never went down. Parking lot was filled with suspicious people at night walking around, smoking in non designated areas, playing loud music. The doors on the sides of the building never even locked so anybody could basically come into the hotel without having a room key. Elevators smelled and were trashy. Old linen and trash was left in hallways for hours and nobody picked it up. Hairs in fridge.. Just bad experience overall.

I booked this hotel for my family vacation. The room listing said it could sleep 4. The couch is NOT a pull out couch. No where on the website did it say the pool and fitness room were closed. The rooms were dirty. There's an odor in the entire hotel. The plants in the lobby need some care. I'm sure this was a great place at one time. Do yourself a favor and stay somewhere else if you are traveling with kids.

me and my family stayed here recently, it was horrible definitely not coming back. this place had a disgusting scent and the rooms stunk like smoke. we had an issue with the keys not working, twice. our first room wasn't cleaned and only had one bed (we reserved for two) so we got a new room which was cleaned but the tv wasn't plugged in or working @ the bulbs in the lights were all messed up. through all this the staff was extremely helpful but the owner needs to take care of this place.

Horrible Liked · I only liked the location and the nice lady that gave me towels when we first came because we didn’t have any towels in our room. She was very helpful, I hate I don’t remember her name but she has awesome customer service skills. I also liked the fact that security walks and checks everywhere to keep everyone safe. Disliked · I had to go up and down the elevator twice because the keys would not work to let me in the room. It worked the 3rd time. Finally when we got into the room it was very nasty as if they never cleaned it. It looked like somebody wasted something all over the couch and it looked very disgusting and the room smelled very bad. The door was broken off the hinges to the bedroom and the bathroom did not have a light switch at all. I reported this to the lady behind the desk and she just gave me another room. When we went to that room, it smelled like someone had been smoking cigarettes in there but it was a sign on the outside that said no smoking. The cover for the vent by the area to iron was sitting on the floor. No towels in the room whatsoever. To top it off, there were roaches in the room and that just made it worse. I went I bought some bug spray from the Walmart up the street. Due to us being 3 hours away from home we just tried to do our best with the room but it sucked that I paid for such a horrible experience. For the price I at least thought I would be able to get a clean room but this was definitely a horrible experience. Then when we needed more towels the next day, they didn’t have any more towels. We had to wash and dry with hand towels. This was my first time ever using booking.com and I thought this would be a great place to stay but I definitely would not stay here again. This was just a very horrible experience for a Fourth of July weekend. So many things could definitely be better. I would not recommend this hotel to anyone. Please stay somewhere else. Refund please

It's sad & a shame what this company, Wyndham, & it's employees has done to this building. I visited solo, July 2009, when Hilton owned it: the Doubletree hotel. It was gorgeous then & it felt ALIVE & CLEAN! I desperately tried to make resv to return in 2019 to take my partner here so they could experience it in all it's glory! I found it by asking the locals - couldn't find the "tree hotel" in Omaha on the web. Of course, being under new mgmt, I couldn't find it's (new) name or find it by photo / aesthetics descriptors, hotel description! (Poor marketing) ONLY the beauty of the trees is what keeps the hotel only @ half decent-looking for presentability only - not in functionality (if you go in or stay, the trees aren't worth it). In '19, & from what I read of other recent reviews, they haven't changed since '19. When we were there, '19, it's more akin to a "motel" feel: ratty, in disrepair, no care. I didn't notice when I stayed in '09 but it is in not a great location (perhaps why Hilton dumped it). Location feels like dumpy gang area (or what I imagine a rundown area equivalency is). 2019 experience: - Ext lighting: awful. Scared to leave our car parked overnight. - Front desk personnel: unpleasant attitude, didn't want to assist (even just to rekey the key card) & unhelpful. - Room: • was stuffy (guessing they didn't maintain air conditioning @ basic standards); "mattress" (or, "hay" for bed) was lumpy & unsupportive; bedding didn't feel clean; no tv channels (Rm was given 2 stars instead of only 1 bc of bigger sz but weird balcony shape & tiny bath!) • TINY, awkwardly designed bathroom! - Continental breakfast was not clean & practically nonexistent (we went to a local restaurant for breakfast). - Cleanliness was an issue EVERYWHERE. I was torn: show my partner the hotel's potential experience or leave! I was sad! Except for it being late & us being tired & w.o my really wanting my partner to share & witness & experience the hotel, we would've left bc of the many & overall dirty factors: bacteria (& maybe mold) growth everywhere (can smell it); visible dirt; unclean air feel (heavy, air smells bad); things out of order (1 elevator, elevator lights flicker, lights in rest of bldg out, etc); clutter; visible disrepair; sounds of an unkempt place (loud a/c, loud bldg machines); gloomy feel. This is all I can recall. Perhaps I'm blocking out some of it. Believe me, I'm not glossing over it w rose tinted lenses just bc it held a special spot in my heart in '09. I was saddened by it's unmaintained appearance & the reality hit when Google reminded me today, July '22, of the pics I took July '19. I've been not wanting to write a bad review because it held a special place in my heart in '09 & to acknowledge it's grossness, even now, is like ripping that memory away or somehow destroying the memory. But I'm doing a disservice to the building & the town if I remain silent & I hope this will get the co's attn to get all new employees who actually give a damn bc it can be a great place! Of course, this being 2022 now & the lackluster that is the new generation of ppl who only care Abt "gender identity" & the epidemic they bring, it may be difficult to find good citizens that care Abt more than just collecting a paycheck. If only it found someone else to care for it.. If I can find pics from '09, I'll upload later on so you can see it's potential. Here are some pics from '19. It's so sad to let down the beauty that it once was & for it to become a beast. Age will do that but this was an untimely demise bc this bldg has lost its dignity, unfortunately & sadly. I tried to get pics of how it could be pretty but it was dark. In the 1st pic (ext), tar is visible. The dark tile caulk (btwn tiles) inside also means dirt & uncared for. You can't rely solely on the sun to provide a warm or enjoyable feeling!